CO announces new online flight-change feature

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CO announces new online flight-change feature=0ACO has implemented new func=
tionality at continental.com that allows customers to change flights online=
 as part of the company=92s ongoing effort to improve the customer experien=
ce.=0ACustomers whose flights may be impacted by disruptions, such as sever=
e weather, now have the option of going to continental.com to change their =
flights in addition to contacting a CO reservations agent or their travel a=
gent.  The new system allows CO to make real-time updates to re-accommodati=
on policies and recognizes when it is appropriate to waive change fees or a=
dditional fare collections.=0A=93Customers want to be in control of their t=
ravel experience,=94 said Reservations and Sales Resources VP Martin Hand. =
=93This is another step toward empowering our customers with the latest tec=
hnology to make changes effortlessly when the need arises.=94

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