I got a nice reply from american airlines about my complaint when I tried to pay for a ticket as a walkup at the AA SFO ATO --- American Airlines <AmericanAirlines.wecaare001@xxxxxx> wrote: > Date: Mon, 20 Nov 2006 06:55:44 -0600 > From: American Airlines > <AmericanAirlines.wecaare001@xxxxxx> > To: "mrpanitz@xxxxxxxxx" <mrpanitz@xxxxxxxxx> > Subject: R2006/11-12654-00560-001 > > November 20, 2006 > > Dear Mr. Panitz: > > Thank you for contacting American Airlines. It is > our privilege to respond to your > message. > > I'm very sorry for any lack of assistance provided > to you at the San Francisco > Airport. Every effort should have been made to > create a reservation for you and to > confirm with your desired form of payment. > > Mr. Panitz, I have sent a copy of your comments to > our Manager at the San Francisco > Airport to share with his staff. We are always > looking for ways to improve our > service and appreciate your giving us this > opportunity. Please allow us the privilege > of serving you again soon. > > This is an "outgoing only" email address. If you > 'reply' to this message by simply > selecting the reply button, we will not receive your > additional comments. Please > assist us in providing you with a timely response to > any feedback you have for us by > always sending us your email messages via AA.com at > http://www.aa.com/customerrelations. > > Sincerely, > > Tina Sullivan > Customer Relations > American Airlines > > > The information in this email is confidential and is > intended solely for the > addressee(s); access to anyone else is unauthorized. > If this message has been > sent to you in error, do not review, disseminate, > distribute or copy it. If you > are not the intended recipient, please delete this > email from your email system. > > >