Yes, this is true. You specifically can't get the click and save 1 way deals on the phone In a message dated 10/17/2005 9:38:37 PM Eastern Daylight Time, damiross3@xxxxxxxxxxx writes: Southwest doesn't charge for using the phone, although there is a message while you are on hold (which is usually very short) that lower fares may be available on the web site. Also, special fares such as senior citizen are available only by calling.