Alireza Alivandivafa wrote: > This is true of all airlines. They charge no fee on the web site, $5 for the > phone and $15 for the airport. This is all contingent on if the website > doesn't screw up And screw up they do. My parents recently booked a SkyMiles award ticket. Since each was using miles from their own account, they were booked separately. My mother's went through fine but my father's failed and said he had to call to complete the transaction. After managing to navigate the voice menus, he manages to get an agent who charges an extra $10 fee because it was completed over the phone. So, Delta's web site with no indication of why fails. There is no apparent way to retry other than to start over, and the message is written in such a way to discourage you from trying, and instead calling reservations. A record locater is supplied with the message. Let's see... we do all the work of finding flights on Delta's "new and improved" website (which only recently even gained the capability to do International SkyMiles awards), and enter all the information ourselves. Names, form of payment for the fees, seat selection, etc. After all that the site fails, we have to navigate their phone system, and finally get to an agent who completes the booking with 1 minute of work, and we have to pay an extra $10? My father asked and spoke to a supervisor, who issued a $10 credit and claimed that the agent didn't realize that the telephone booking fee shouldn't have been charged. But I wonder how many people have paid an extra fee because the site failed. And it's a wait-and-see game to see whether or not he gets his 1000 bonus miles for booking the award ticket online. David / HNL