NYTimes.com Article: Postal Service Links Delivery Delays to Airlines

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Postal Service Links Delivery Delays to Airlines

December 29, 2004
 By ERIC DASH





For thousands of airline passengers, it took days for their
bags to be delivered after a shortage of baggage handlers
at US Airways, a computer problem at Comair and snowstorms
disrupted holiday travel. Now, the Postal Service says the
same problems delayed the delivery of thousands of letters
and packages.

More than 100,000 pounds of mail, enough to fill at least
22 of its delivery vans, was delayed over the weekend, the
post office said yesterday, and it pointed to the airlines
as a reason for the holdup. Much of the mail involved, the
post office said, was part of its priority service, in
which customers pay an additional fee for delivery in two
to three days; the delivery, however, is not guaranteed.

The post office said the fact that it had a large backlog
and that it was concentrated in Cincinnati and Atlanta,
which are hubs for Delta Air Lines and its Comair unit,
might suggest that the air carriers contributed to the
delay.

A spokesman for the Postal Service, Gerald McKiernan, said
the post office was starting an investigation to determine
what role, if any, the airline delays played in the late
mail delivery.

Delta and Comair disputed any notion that their disruptions
caused delays in mail delivery.

Mr. McKiernan said: "We have had our share of problems,
principally with US Airways, Comair and Delta. We are very
disturbed by it - especially at the holiday time when you
really don't want to disappoint people.

"I am not going to suggest that one incident is going to
change our relationship, but it is always under review and
we have to maintain good standards."

The postal problems came to light after the federal
government announced on Monday that it would investigate
the disruption of air travel over the weekend that left
thousands of passengers stranded or scrambling to make
other plans.

The secretary of transportation, Norman Y. Mineta, asked
his agency for an expedited review as part of a larger
examination of customer service practices. An agency
spokesman said it was too early to say if the agency would
look at mail-related problems.

A Comair spokesman, Nick Miller, cited bad weather as a
cause of the problems and not the airline's computer
malfunction. "I am not aware of any specific disruptions
related to the situation we had," he said.

A Delta spokeswoman, Benet Wilson, said that the post
office approached Delta on Friday night, before any Comair
flights were canceled, and said that it would not put mail
on flights out of Cincinnati during the snowstorms. She
said she was not aware of problems in Atlanta.

Amy Kudwa, a US Airways spokeswoman, acknowledged that
there were "disruptions to its mail service, though no more
than any other carrier."

Ms. Kudwa said that once US Airways became aware of the
baggage problems in Philadelphia, it worked with the postal
service to reroute mail.

Mr. McKiernan said that customers should receive their mail
today, but that no refunds would be given, because delivery
was not guaranteed.

FedEx and United Parcel Service also reported a backlog
because of weather-related delays at their main hubs in the
Midwest.

About 20 percent of the domestic mail is delivered by
commercial carriers. While the bulk of it is taken by
private cargo planes, which generally carry larger packages
and items the postal service marks for its Express
"guaranteed" delivery, consumer airlines, like US Airways
and Delta, bid for contracts to carry letters and smaller
parcels alongside their passengers' bags.

The fees they receive are typically a small fraction of
total revenues, but airline industry experts say that it is
still cash for carriers struggling to survive. US Airways,
for example, received about $2.4 million for transporting
about 15.2 million pounds of mail in the fourth quarter of
2003, according to data supplied by Back Aviation, an
airline consultancy based in New Haven. But analysts said
the mail problems could be one more headache for airlines.

"It's one more customer that may be upset with these
carriers," said Robert W. Mann Jr., an airline consultant
in Port Washington, N.Y. "Of course, it is one very big
customer: that is to say, the U.S. government."

US Airways and Comair both said yesterday that they were
working to resume normal operations.

Comair, a regional carrier owned by Delta, said that it
would resume a regular schedule of 1,160 flights today. The
airline's computerized flight-crew assignment system
crashed on Friday, grounding about 2,900 flights over the
last four days.

US Airways said that staffing levels had returned to normal
and that it expected no cancellations. More than 350
flights were halted over the weekend when a large number of
baggage handlers in Philadelphia and flight attendants
elsewhere called in sick.

Union officials said there was no organized effort by
workers, but the disruptions caused more than 10,000 bags
to be mishandled.

US Airways said that almost all of its passengers would
have their luggage soon after the last of 21 planes and
trucks took luggage to hubs in Charlotte, N.C., and
Pittsburgh for sorting yesterday.

Still, the dispute between US Airways and its workers
continues as the airline attempts to emerge from bankruptcy
protection for the second time in three years.

US Airways says that the "irresponsible actions of a few"
caused an "operational meltdown" last weekend; its flight
attendants and baggage handlers say the company's failure
to anticipate the sick-out was the latest in a series of
management blunders. "This is something that we foresaw
months ago and brought to the attention of management, and
they failed to act on it," said Joseph Tiberi, a spokesman
for the International Association of Machinists and
Aerospace Workers, which represents 8,200 baggage handlers
and mechanics at US Airways.

There was also an indication yesterday that some union
officials were upset with their members.

The president of the flight attendants' union at US
Airways, Perry Hayes, said in a note posted on the union's
Web site that the staff shortages that triggered the
cancellation last weekend threatened the company's future.
"Sadly, the employees who took this action may ultimately
cause the failure of the airline," Mr. Hayes's note said.

Mr. Tiberi declined to make any assessment of the eventual
result. "I can't tell you what effect it may have down the
road," he said.

http://www.nytimes.com/2004/12/29/business/29air.html?ex=1105338129&ei=1&en=21244206cea69fad


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