Unfortunately the entire problem lies in the more than necessary importance to the cost, instead of the quality that I see more and more each day in the business environment. Watching your costs is obviously important, but losing quality workers, or hiring (or contracting) people just because of the cost will eventually make you cost more in the long run. Unfortunately to me looks like everyone lost that thought in Corporate America.. BAHA -----Original Message----- From: The Airline List [mailto:AIRLINE@xxxxxxxxxxxxxxxxx] On Behalf Of Dennis W Zeuch Sent: Monday, December 27, 2004 6:30 PM To: AIRLINE@xxxxxxxxxxxxxxxxx Subject: Re: Airline Melt-down - Christmas Weekend RWM@xxxxxxxxxx writes: > Very good comments-you seem to hit the nail on the head Also if you cut staff to less than the minimum level and avoid any overtime schedules on the busy holidays, this shouldnt be a surprise to management. Dennis