Continental Airlines to eliminate paper tickets

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Continental Airlines to eliminate paper tickets  =

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Wednesday April 7, 2:28 PM EDT =


(Updates with details throughout)

NEW YORK, April 7 (Reuters) - Continental Airlines (CAL), in an effort to=
 cut costs, theft and paperwork, said on Wednesday it will eliminate pape=
r tickets by the end of this year.

The ban includes tickets for international travel and those that include =
other carriers. Continental has so far cut 50 interline ticketing and bag=
gage agreements with carriers that do not have electronic ticketing capab=
ilities.

The company has considered moving to a paperless system for more than fiv=
e years, and decided to make its move when it realized that 95 percent of=
 its domestic customers use electronic tickets and 88 percent use them sy=
stemwide.

"We now see the point at the end of the road where paper can be eliminate=
d," company spokesman David Messing said.

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Messing did not have estimates on how much the company would save, though=
 he said most savings would come in the "back office" where tickets are s=
orted, handled and saved. Records will now be saved as computer files, he=
 said.

Customers will still be able to make reservations on the Internet, throug=
h a travel agent or on the phone, said Messing.

"This change doesn't require you to have a computer to be ticketed or to =
travel," he said.

Continental shares were down 53 cents, or 3.9 percent, at $13.13 in mid-a=
fternoon trading on the New York Stock Exchange. =



=A92004 Reuters Limited. =


Roger
EWROPS

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