SFGate: The tickets airlines don't want you to buy

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Wednesday, April 7, 2004 (AP)
The tickets airlines don't want you to buy
SCOTT MCCARTNEY, The Wall Street Journal


   (04-07) 06:11 PDT (AP) --
   You go duck hunting in Louisiana with Vice President Dick Cheney, and you
fly down from Washington in a government plane. But your commercial flight
back home is expensive -- currently about $698 -- because it's a one-way
ticket. What to do?
   Supreme Court Justice Antonin Scalia recently disclosed that he did what
most of us would probably do: He bought a cheaper, round-trip ticket --
with no intention to use the return leg. Airlines consider that fraud, but
it didn't stop Justice Scalia: "We purchased (because they were the least
expensive) round-trip tickets that cost precisely what we would have paid
if we had gone both down and back on commercial flights," he wrote in a
memo. (The 21-page memo explains why he didn't recuse himself from a case
before the Supreme Court that involves the vice president.)
   The round-trip ticket, which today costs $218, may have seemed a
Solomon-like solution to any ethical issue raised by accepting a free ride
with the vice president.
   But airlines call it breach of contract. In fact, it's an emerging legal
battleground: Currently, there's a federal class-action lawsuit pending
against several airlines related to ticketing rules.
   Carriers write their elaborate rules to defend their incongruous fares,
and sometimes go to great lengths to enforce them. They dun travel
agencies for issuing tickets that aren't "properly" used. They sometimes
demand higher fares from travelers caught dodging the rules. And at the
height of a crackdown in the late 1990s, airlines even seized some
travelers' frequent-flier miles, saying they were fraudulently obtained.
   But if a Supreme Court justice can skirt irrational rules -- after all,
how can one flight be three times more expensive than two flights? -- why
can't you?
   Travel experts say you can. For one thing, it's not illegal. People
engaging in these practices are breaking airline rules, but not breaking
any law -- unless they lie about what they are doing. (More on that
later.) Also, airlines aren't likely to track down first-time offenders,
especially since they need all the customers they can get and aren't
selling many top-dollar, unrestricted tickets anyway.
   "It's not a practice we encourage, but there's little we can do about it=
,"
says Jason Schechter, a spokesman for UAL Corp.'s United Airlines.
   One of the airlines' favorite targets is the practice known as a "hidden
city" itinerary. That's when travelers bound for a hub city book a trip to
a cheaper destination, but end their travel at the hub. Heading home to
Detroit from New York? Northwest's unrestricted one-way fare from New York
to Detroit is $559, and its unrestricted fare from New York to Akron,
Ohio, is $221. The Akron ticket means a stop in Detroit, on the same
flight for which Northwest wants to charge more than twice the price. Book
the Akron trip and just get off the plane in Detroit.
   Some travelers use a variation known as "back-to-back" ticketing. Their
strategy is to avoid an expensive midweek business round-trip fare by
buying two cheap round-trip, Saturday-night stay tickets, and using only
one coupon from each. Every big airline except Southwest Airlines bans the
practice. (Southwest's rules allow it, and also hidden-city ticketing.)
   On the high-fare carriers, the savings can be huge. The current
unrestricted fare between New York and Houston on Continental Airlines is
$1,972 round-trip. But someone who plans two weeks in advance can save a
bundle buying two $232 discounted round-trips -- one from New York to
Houston, and throwing away the return, and one from Houston to New York,
and tossing that return, too. Savings: $1,508.
   It's tougher for airlines to know this is going on if the tickets are
booked without a frequent-flier number. Or if the two round-trips are
booked with different credit cards or on different airlines (though most
airlines still prohibit that because it's still back-to-back ticketing).
   Airlines say ticketing tricks are actually less frequent these days than
even two years ago because low-fare carriers have forced them to cut
prices and erase a lot of restrictions. "There are better deals out
there," said one pricing executive at a major airline, who asked that his
carrier not be identified.
   Still, travelers are pushing the issue. There's a federal class-action
lawsuit pending in the Eastern District of Michigan accusing Northwest
Airlines, Delta Air Lines and others of violating antitrust laws by
conspiring to fix rules against hidden-city ticketing. Travelers were
injured to the tune of at least $4 billion because prices were
"artificially inflated by defendants' illegal and anticompetitive
conduct," the suit alleges. Airlines have denied the allegations in the
suit, and fought it vigorously.
   Courts have held so far that airlines do have the right to set their own
rules. They used to be printed, in fine type, on booklets stuffed into
ticket jackets, but in this age of ticketless travel, now you usually have
to go to airline Web sites to look for a "contract of carriage." Breaking
the rules could constitute breach of contract, and airlines could possibly
sue travelers for price differences. That's highly unlikely.
   But where travelers have gotten into legal trouble in the past is by lyi=
ng
about their intentions when asked after the fact. "Lying to the airlines
in order to get the cheap fare would be fraud, but silence coupled with a
purchase cannot be fraud," says Mark Pestronk, a Fairfax, Va., attorney
who specializes in travel law. "It's perfectly OK to take advantage of
loopholes in tariff rules as long as you're not actively engaged in lying
about it."
   In February, for instance, Katun Corp., a Minnesota seller of office
equipment, pleaded guilty to 12 counts of fraud and agreed to pay $11
million in fines and restitution. The U.S. attorney in Minnesota charged
that the company routinely booked cheap tickets in 1994 to 2000, then used
"fraudulent manipulation of various airlines' reservations and ticketing
systems" to change return dates without incurring a penalty. When gate
agents detected discrepancies, Katun employees lied about the reason for
the earlier return, the U.S. attorney's office said.
   If caught, airlines can demand higher fees if you haven't yet completed
your travel. If they catch you after the fact, however, they are stuck,
Mr. Pestronk says. If they tried to charge your credit card, you could
protest the charge, and card companies would likely side with consumers
since the charge wasn't authorized.
   And now, if we do get caught, we have Justice Scalia to point to as an
example. (A Supreme Court spokesman says he has no further comment on the
ticket.)
   The answer for big airlines is not to find more ways to enforce bad
policy, but to fix pricing rules so they make more sense. If they don't,
discount carriers will do it for them. After all, had Justice Scalia been
concerned about his ticket maneuver, he could have saved even more money
-- and done so while fully obeying airline rules -- by buying a $109
discounted one-way ticket on Southwest Airlines from New Orleans to
Baltimore.

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Copyright 2004 AP

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