NYTimes.com Article: Two Airlines Vie to Rule the Skies of Australia

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Two Airlines Vie to Rule the Skies of Australia

March 18, 2004
 By KAREN MIDDLETON





CANBERRA, Australia, March 17 - Two days after Sept. 11,
2001, as stranded passengers littered airports across the
globe, travelers in Australia received a crippling second
blow. After a long decline, Australia's second-biggest
airline, Ansett, collapsed. The two events cracked open
Pacific aviation and precipitated a ferocious battle for
Australia's skies.

Qantas Airways, the country's first and largest commercial
airline, remains the dominant player in what is still
essentially an airline duopoly. But its privileged position
- though fully privatized in 1995, it is still referred to
as the national carrier - rankles increasingly vocal
international rivals. And the domestic No. 2, Virgin Blue,
is an upstart run by a Briton, Sir Richard Branson, and
jointly owned by the Patrick Corporation, an Australian
transportation group. The fight has caused some air fares
to fall sharply.

"Australia has two major airlines now, but it's very
different to the Tweedledum-Tweedledee duopoly that used to
exist," David Huttner, Virgin Blue's head of strategy and
communications, said. "We're giving Qantas a much tougher
run."

Qantas's chief executive, Geoff Dixon, agreed that Virgin
had made a place for itself, adding, "They worked hard to
get where they are."

Several carriers link smaller towns, but Qantas and Virgin
Blue monopolize the big-city routes. In May, they will be
joined by Qantas's new Jetstar unit, which will have cheap
seats and the goal of grabbing business from both bigger
carriers.

Australians number just 20 million, but they fly a lot.
According to Peter Harbison, managing director of the
Center for Asia Pacific Aviation, a consultancy based in
Sydney, about 5.5 million passengers traveled the
Sydney-Melbourne route last year, compared with 3 million
passengers on the most heavily traveled United States
route, between New York and Los Angeles.

After deregulation in 1990, a cozy, unofficial alliance
between Qantas and Ansett was exposed to real competition
for the first time. Despite immense good will from
consumers weary of high fares, no low-cost newcomers
survived in the big-city market until Mr. Branson's deep
pockets arrived a decade later. Ansett's collapse gave a
dream start to Virgin Blue, a basic no-frills service that
offers some frills at extra cost.

Now approaching its fourth birthday, Virgin Blue has grown
from 2 jets and fewer than 300 employees to 40 aircraft,
more than 3,000 employees and 30 percent of the domestic
market. It was listed on the Australian Stock Exchange in
December, and forecast a $150 million profit for the year
ending March 31. The shares are up about 5 percent this
year; Qantas's are up 7.6 percent.

Virgin Blue did have a setback this month. After it
voluntarily reported lapses in its maintenance
recordkeeping, the Civil Aviation Safety Authority of
Australia began requiring its aircraft to be within an hour
of an airport at all times and said new aircraft would not
be licensed until the problem was fixed. Both the agency
and the airline said there was no immediate safety risk,
but the restrictions are expected to delay Virgin's plan to
add five aircraft.

Virgin Blue's market-share dogfight with Qantas has tumbled
across the Tasman Sea to New Zealand, where its new Pacific
Blue subsidiary has sent fares plummeting.

To meet the Virgin challenge, Qantas is starting up
Jetstar. Flights begin May 25 with an introductory offer of
100,000 seats to certain destinations for 29 Australian
dollars (less than $22).

Virgin quickly countered what Mr. Huttner called a "stunt,"
offering the same price on twice as many seats. "We'll see
your 100,000," he said, "and we'll raise you 100,000."
Almost all 300,000 seats sold within days.

Jetstar will begin operating up to 88 flights a day,
growing to 116 by August. Virgin boasts of 280 flights
daily.

Mr. Dixon, Qantas's chief, predicted that the new venture
could increase the market as a whole by 20 percent, but he
acknowledged that Jetstar would inevitably cannibalize some
Qantas business.

Since Jetstar started booking passengers, Qantas has
canceled some flights after May. Passengers may transfer to
cheaper Jetstar flights, but they will earn no
frequent-flier points.

Mr. Dixon, announcing Qantas's half-year results on Feb.
19, said Jetstar would do well against a "very, very nimble
competitor" in Virgin Blue, adding, however, "Our main game
is Qantas."

Qantas took the discount path internationally last year,
establishing a low-cost unit, Australian Airlines, to fly
to Asia from the tourist city of Cairns.

With global tourism still struggling from the SARS virus,
avian flu and fear of terrorism, Qantas's passenger revenue
fell 4.8 percent in the six months ended Dec. 31, compared
with the period in 2002, though it recovered much lost
ground in the second three months. Cost-cutting and strong
domestic operations helped profits rise 1.5 percent, to 358
million Australian dollars ($266 million).

International travel accounts for 40 percent of the
airline's earnings, and some government protection on one
precious route - between Australia and the West Coast of
the United States - helps offset the fare scramble at home.


On that route, its nonstop service has just one rival,
United Airlines. No other American airline flies the route,
and carriers based elsewhere need special agreements to fly
from Australia directly to the United States, which the
Australian government will not negotiate. (Air New Zealand
is the only exception, but it does not fly this route.)

Mr. Dixon said it was "nonsense" to suggest that Qantas
enjoyed unfair protection. The airline, he said, has more
than 46 rivals worldwide, 66 percent of them partly or
wholly government owned - including the most vocal aspirant
to an Australia-United States route, Singapore Airlines.

Besides, he said, Qantas has spent about 7 billion
Australian dollars ($5.6 billion) in building up the United
States market.

"Some day," he added, "all of these markets will open up."


In the current tough climate, however, the government says
that more competition could threaten Qantas's survival.
Australia has "one of the freest aviation markets in the
world," said Paul Chamberlin, spokesman for Australia's
transport minister and deputy prime minister, John
Anderson.

"But at the same time," Mr. Chamberlin said, "we have a
national carrier, and we've already had one major airline
collapse in this country."

Some industry experts contend there should be more
competition now, and they are joined by the tourism
minister, Joe Hockey. Australian Tourism Commission
research shows that the region's high profile and perceived
safety have made it an attractive international
destination, adding to the pressure to open the United
States route to more airlines.

There are trans-Pacific options, including some discounted
prices, for those willing to make a stop. Air New Zealand,
for instance, recently offered a round trip between Sydney
and Los Angeles via Auckland for under 1,000 Australian
dollars ($797). The more usual fare is almost twice that or
more.

But options are limited, especially for people living away
from the main gateways.

"I bounce back and forth between the U.S. and Australia
quite a lot, and I'm always on the look for bargains," said
Shane Fox, a Texas businessman based in Cairns who
regularly travels across the Pacific. "You've got to look
pretty good." He says he usually flies a Japan Airlines
six-hour nonstop from Cairns to Tokyo, where he connects
with a 12-hour nonstop to Dallas, as an alternative to
taking the Sydney-Los Angeles flight, which is 14 hours not
counting connecting flights and layovers.

Mr. Huttner of Virgin Blue said his airline had no interest
in the route - at least not yet - but it did hope to
attract some international travelers dissatisfied with
Qantas's domestic connections. Its mainstay is the domestic
clientele, however, and its larger aim is to get more
people traveling.

"Five years ago in Australia, if your personal assistant
went away for the weekend with their partner, you'd start
wondering if you were paying them too much," Mr. Huttner
said. With domestic fares so low, this is no longer the
case.

http://www.nytimes.com/2004/03/18/business/worldbusiness/18ozair.html?ex=1080619860&ei=1&en=62a4dbfd2731f95b


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