NYTimes.com Article: No Longer on the Brink, American Air Is Still in Peril

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No Longer on the Brink, American Air Is Still in Peril

March 18, 2004
 By MICHELINE MAYNARD





American Airlines has pulled back from the brink. Now all
it has to do is figure out how to stay on top of the
brutally competitive airline industry.

In the year since it skirted bankruptcy, American, the
nation's largest airline, and a unit of AMR, has wrung $2
billion in concessions from its unions and surprised Wall
Street by cutting its costs to 9.5 cents a seat-mile in the
fourth quarter.

But it is still a long way from profitability. While its
operating costs are the lowest among the major airlines,
they are still significantly above the 5.9 cents a
seat-mile at JetBlue Airways, the industry leader. American
is also saddled with a crushing $21 billion debt, as well
as ballooning pension and health care costs that it has few
options to address.

It must contend, meanwhile, with feuding unions that are
loath to cut it any more slack, stiff competition for
customers from low-fare airlines, and jet fuel prices that
have soared 15 percent in the last 12 months to slightly
more than $1 a gallon, including an increase of nearly 4
percent yesterday alone.

On Tuesday, a UBS Warburg analyst reversed his full-year
estimate for American from a profit of $1.05 a share to a
loss of $1.20, citing the issues American faces.

At least mere survival is not one of them.

"We're no
longer talking about the b-word; we're talking about our
future," American's chief executive, Gerard J. Arpey, said
in a telephone interview. But while bankruptcy is no longer
American's immediate problem, Mr. Arpey has no illusions
about the difficulties that remain.

"We recognize we dug ourselves a pretty big hole in the
first years of this century," he said. The airline lost
$1.5 billion last year, on top of $2.5 billion in 2002.

Analysts say the most difficult immediate problem is the
rising cost of jet fuel, which threatens to erase the tiny
net income that many said they had expected the airline to
earn this year. Yesterday, American contended it still
expected to cut costs this year, despite the spike in fuel
prices.

To be sure, American is not alone in being hammered by fuel
costs. Continental Airlines said last week that it did not
expect to be profitable this year because of fuel prices,
and Delta Air Lines raised its first-quarter loss estimate
to $400 million last week for the same reason.

American also faces trouble with its unions. While it has
talked glowingly of the cooperation it has received in the
last year from employees, some of the union leaders who
persuaded pilots and flight attendants to accept deep wage
cuts as an alternative to bankruptcy have departed.

Further complicating the matter, the Aircraft Mechanics
Fraternal Association said last week that it would ask a
federal labor board to conduct an election in its bid to
unseat the Transport Workers Union, which represents
American's 12,000 mechanics.

The contest is bound to be lively, because the
association's executive director, O. V. Delle-Femine, is a
longstanding skeptic regarding airlines' pleas for
cooperation. He has refused to sit on airline boards or
sign confidentiality agreements that would give the union
access to airlines' books.

"I'm not buying it," he said of American's bankruptcy
threat last year. Were his union in place then, he would
have told executives, "go before the judge and prove it,"
Mr. Delle-Femine said.

American contends it was ready to do just that. "We were as
close to filing as you can possibly be without filing," Mr.
Arpey said. "The papers were ready."

But American's chief financial officer, James A. Beer, says
just as firmly that bankruptcy would have been worse for
American than the measures it took to avoid Chapter 11.

While its $2 billion a year in labor savings is less than
the $2.56 billion a year that United Airlines, a subsidiary
of UAL, achieved under bankruptcy protection, American was
spared the upheaval and scrutiny that a filing would have
caused, Mr. Beer said. He added that United, which filed in
December 2002, is still under court protection.

The concessions were not the only way American has attacked
costs. Early last year, it began a top-to-bottom quest to
overhaul operations, yielding $2 billion a year in savings
in addition to the labor cuts.

Its search has gone as deep as the air filters on its jet
engines. Instead of paying its old supplier $31.70 a
filter, American found another company offering the same
filter for $1.25, and got the government's approval to
install it.

It has overhauled maintenance procedures at its repair base
in Tulsa, Okla., where technicians no longer use drill bits
once and toss them away. Its Boeing 777 long-range jets
used to have two seating configurations - one for flights
to the Pacific, the other for the Atlantic. They now have
just one. Most important, American is down to 7 aircraft
types, from 14 during the 1990's. It will be at six types
when it finishes retiring its Fokker F-100 jets this fall.
That saves on the cost of training and spare parts.

Such improvements are old hat to other industries, like
automobiles and electronics. It is also the way things have
always been done at the thrifty Southwest Airlines, the
industry's low-fare leader.

But thrift was never essential to the big airlines, which
covered costs by raising ticket prices. "It wasn't because
we were stupid," Mr. Arpey said. "That kind of thinking
just drove us in the 1980's and 1990's."

But that is no longer possible, in an era when low-fare
airlines claim 25 percent of all domestic passengers. "It's
becoming increasingly clear that to survive in this
industry, you have to be vigilant on costs," said Darin
Lee, an economist with the LECG Corporation, a consulting
firm based in Emeryville, Calif.

Mr. Arpey, who is the son of an airline executive and a
licensed pilot, is attacking his job with a drive that
brings to mind the zeal of Robert Crandall, who was chief
executive of the airline from 1986 until he retired in
1998.

But where Mr. Crandall stoked controversy, clashing with
unions, and readily offering his blunt views on industry
affairs, Mr. Arpey, 45, has been more low key.

He has done few interviews and made only a handful of
public appearances during his freshman year as chief
executive at the airline, where he has spent his whole
carrier, having joined in 1982 after earning his M.B.A.
from the University of Texas. One appearance was on
Christmas when he went to Dallas-Fort Worth International
Airport to greet passengers and employees. Another occurred
Jan. 27, when he testified before a commission
investigating the September 2001 attacks.

Mr. Arpey, who was in charge of flight operations when
terrorists hijacked two American planes, called his
predecessor as chief executive, Donald J. Carty, with the
news. The pair monitored the events to their tragic
conclusion.

Rather than dwell on the past, Mr. Arpey prefers to focus
on American's challenges now, including low-fare rivals
that threaten American's turf. "We will not retreat," he
said.

In fact, more than two million people traveled American
last year on fares of $150 or less, said Daniel P. Garton,
American's executive vice president for marketing. And when
JetBlue introduced transcontinental fares as low as $79
each way last year, American did it one better: it matched
the fares, and offered "fly two, get one free" deals to
frequent fliers from Boston and New York to California and
Florida. Delta also matched the deal.

At American, more than 150,000 people signed up, including
30,000 new members of its AAdvantage frequent-flier
program, said Mr. Garton. That easily justified the free
tickets American will award this fall to those who took two
trips. "It's icing on the cake," he said.

Yet even as American enjoys such moments, Wall Street is
dubious. Philip Baggaley, airline analyst for Standard &
Poor's Ratings Services, says American will have to spend
nearly $2 billion in cash this year to pay its debts and
invest in facilities and equipment. That is almost as much
as the $2.6 billion in unrestricted cash it had on hand at
the end of 2003. American said yesterday that it expected
to have $3 billion at the end of the first quarter.

Mr. Baggaley, whose agency rates American's debt at B-, its
second-lowest investment grade, said he was deeply
concerned by American's pension and health care costs. They
were not reduced in its negotiations with unions on
concessions. The most effective way other major airlines
have been able to attack those costs is to invalidate the
obligations under bankruptcy protections, but that is the
path American chose not to seek.

Mr. Baggaley, who has known Mr. Arpey since the early
1990's, said he believed that the American chief
executive's work was just beginning.

"Even though he's been in the organization a long time,
he's approaching it with a fresh set of eyes," Mr. Baggaley
said. "He may indeed make some further changes. I don't
think the story's over there yet."

http://www.nytimes.com/2004/03/18/business/18air.html?ex=1080618755&ei=1&en=76fa4ed3b5bf0878


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