In a message dated 12/20/03 9:50:16 PM, mpanitz@xxxxxxxx writes: << asked this question and the only answer I got was not in bulk? what in the heck does that mean? I know my friends didn't buy a BULK TICKETS just a ticket to/from Lax to OGG and Back and they were issued by a travel agency. >> A Bulk ticket is issued by a tour operator, or consolidator at a discounted price. ATA has contracts with Pleasant Holidays and Turico Holidays to issue bulk fares on ATA operated flights. Both tour operators issue bulk tickets on the SF-Hawaii routes and LAX-Hawaii routes. Bulk tickets have no value, which means you cannot be compensated for delays or cancellations. If you get a chance ask your friend if the ticket was bought from a Travel Agency, but issued from a tour operator (this is on the ticket).. Happy Holidays Scott SFO "A Travel Shop owner who sells aprox 98% bulk tickets to Hawaii"