Delta Air Lines to Test Enhanced Baggage Tracking Technology New cutting-edge technology to track customers=92 bags throughout Delta=92s= =20 operation ATLANTA, June 18, 2003 =96 Delta Air Lines (NYSE: DAL) today=20 announced that as part of its continuing effort to serve customers more=20 effectively, the carrier is pursuing innovative ways to track passenger=20 baggage through Radio Frequency Identification (RFID) technology. Delta=20 plans to test RFID on selected flights from Jacksonville, Fla. through its= =20 Atlanta hub this fall, in coordination with the Transportation Security=20 Administration (TSA). RFID technology uses radio signals, broadcast from readers, to send and=20 receive information from programmable memory stored on a small chip=20 embedded in the passenger=92s bag tag. The unique information will provide= =20 Delta with enhanced tracking capabilities for passenger luggage and air=20 cargo shipments. =93We are always seeking new ways to use technology to=20 improve customer service,=94 said Rob Maruster, director-Airport Customer=20 Service Strategy, Planning and Development. =93By using RFID, we can further= =20 improve our baggage handling, provide real-time baggage updates, and=20 provide better, faster and friendlier service.=94 The 30-day test will involve more than 40,000 900MHz disposable tags=20 provided by Matrics of Columbia, Md. and SCS Corporation of San Diego,=20 Calif. and will be conducted in coordination with the TSA. Other partners=20 in the test include FKI Logistex, Moore Wallace Inc. and the Jacksonville=20 Airport Authority. =93This test will detect and track the bags throughout= the=20 handling process and will provide the basis for future system installation= =20 opportunities,=94 said Pat Rary, manager-Baggage Planning and=20 Development. RFID is only the latest in a series of initiatives launched=20 by Delta to improve the travel experience for its customers. Delta is=20 adding more than 400 additional kiosks this year, bringing the total to=20 more than 800 kiosks throughout its domestic system. Today, with 670 kiosks in 81 airports, combined with a complete=20 transformation of airport lobbies, Delta has dramatically lowered customer= =20 check-in times. Delta is also adding more than 440 industry-leading Delta= =20 Direct remote phones that will quickly connect customers to a dedicated,=20 remote reservations agent who will handle complex ticketing changes and=20 transactions. Customers who use the phones will be able to obtain their=20 boarding passes from a printer located on or adjacent to the phone banks.=20 Delta airport agents, working in a new role, will greet passengers at=20 concourse entrances and demonstrate the new tools. Delta Air Lines, the world=92s second largest airline in terms of passengers= =20 carried and the leading U.S. carrier across the Atlantic, offers 5,605=20 flights each day to 440 destinations in 79 countries on Delta, Song, Delta= =20 Express, Delta Shuttle, Delta Connection and Delta=92s worldwide partners.= =20 Delta is a founding member of SkyTeam, a global airline alliance that=20 provides customers with extensive worldwide destinations, flights and=20 services. For more information, please go to delta.com. *************************************************** The owner of Roger's Trinbago Site/TnTisland.com Roj (Roger James) escape email mailto:ejames@xxxxxxxxx Trinbago site: www.tntisland.com Carib Brass Ctn site www.tntisland.com/caribbeanbrassconnection/ Steel Expressions www.mts.net/~ejames/se/ Mas Site: www.tntisland.com/tntrecords/mas2003/ Site of the Week: http://www.carib-link.net/naparima/naps.html TnT Webdirectory: http://search.co.tt *********************************************************