US Implements CTO Service Fee

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US Airways Implements City Ticket Office Service Fee

US Airways has implemented a $10 service fee for certain tickets purchased or changed through any of the airline's city ticket offices (CTOs), beginning today.

"It is important to continue to offer personalized service in our key cities,"
said Steve Tracas, US Airways vice president of sales. "CTOs provide numerous services that our customers value, such as the ability to make changes to reservations, have tickets reissued and handle group travel.

"For us to continue to provide this service, it has to be done in a cost-
effective manner. Other carriers have implemented service fees for this and other value-added services, and this nominal fee is in line with that trend," said Tracas.

The service charge will be assessed per customer transaction, and will apply to all fares except negotiated corporate/group programs, schedule change reissues, award tickets and tickets subject to change fees.

US Airways has 13 CTOs in the U.S. and Canada, with locations in Annapolis, Md., Arlington, Boston, Charlotte, N.C., Dayton, Ohio, the District of Columbia, New York City (2), Philadelphia, Pittsburgh, Raleigh-Durham, N.C., Toronto, Ontario and Winston-Salem, N.C.





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