NYTimes.com Article: United Shifts Focus on Low-Cost Airline

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United Shifts Focus on Low-Cost Airline

May 30, 2003
By MICHELINE MAYNARD






United Airlines is backing off from its strategy to make a
separate low-fare carrier the linchpin of its plan to
emerge from bankruptcy, saying now that the operation will
be only one aspect of its eventual revamping proposal.

Executives repeatedly stressed the need for the operation
during the months immediately after United's Chapter 11
bankruptcy filing last December. But since then,
competitors like Delta Air Lines and American Airlines,
have stepped in with their own efforts to combat Southwest,
JetBlue and other low-fare carriers.

And United's unions, while granting $2.56 billion in annual
wage and benefit cuts, did not agree to a different pay
scale, which would have maximized the efficiency of a
low-fare operation.

In a telephone interview yesterday, Frederic Brace III,
United's chief financial officer, said: "The low-cost
carrier is not the centerpiece of our strategy. The
centerpiece of our strategy is about serving business
travelers and their needs profitably."

Mr. Brace said United was completing a business plan to
present to its creditors' committee on June 11, as well as
to its board and to potential lenders.

That will be followed by a formal restructuring plan, which
United hopes to submit to a bankruptcy court in September
or October, people who have been briefed on the company's
deliberations said.

Mr. Brace declined to say when the plan would be ready or
what it would include.

He said, however, that executives were debating whether to
try to emerge from bankruptcy in the fourth quarter or in
the first quarter of 2004. The airline originally planned
to emerge next spring. The airline has been criticized by
some in the industry for taking too long in preparing a
plan and for not giving enough details of its strategy.

Mr. Brace said: "We are working through the process in a
way that will mean we are fully transformed, not partially
transformed. We will take the time we need to do that."

To emerge, United will have to line up exit financing. It
also hopes to reapply for $1.8 billion in loan guarantees
from the Air Transportation Stabilization Board, which
rejected its application in December, leading to the
bankruptcy filing.

Mr. Brace said that United still planned to establish a
low-cost operation with its own name, which will join the
main airline and United Express, United's commuter airline.
The development project is called Starfish. "Competing with
low-cost carriers is still a very important thing to do and
something we are going to do," Mr. Brace said.

But rather than roll out the operation everywhere it flies,
the airline may now focus primarily on cities ?including
Denver; San Jose, Calif.; and New York - where it competes
directly with Southwest, JetBlue and Frontier Airlines.

"In some markets," Mr. Brace said, "we will compete with a
low-cost operation. In some markets, we'll put a mainline
product in competition with a low-cost carrier. In some
markets, we'll have United Express competing."

Glenn F. Tilton, chief executive of United's parent, UAL,
has been a strong advocate of the separate airline, which
he began talking about within hours of the bankruptcy
filing.

Over the winter, Mr. Tilton barnstormed to promote the
idea, which United initially said would encompass 30
percent of its operations.

In an interview in February, Mr. Tilton said: "This
strategy gives us the opportunity to create two things:
prosperity and jobs. The strategy that is the alternative
to this is to dramatically shrink."

Douglas A. Hacker, United's executive vice president for
corporate strategy, maintained that everyone within the
airline understood the need for the separate carrier, which
would focus primarily on service to leisure travelers.

Despite the attention, Mr. Brace said yesterday that United
always meant the separate airline to be "one piece of the
puzzle."

"It was never the bulk of the operation," he said.


Regardless, the plan drew criticism from industry analysts,
who noted that United had failed in the 1990's with an
airline-within-an-airline called the Shuttle by United.
Moreover, the proposal led to heated opposition from
United's unions, whose new labor agreements allow United to
establish a low-fare airline but require it to pay its
employees the same rates as their counterparts at the main
airline.

Jeffrey Zak, a spokesman for the Association of Flight
Attendants, said concessions granted by United's unions
were a giant step toward making the main airline
competitive with its low-fare competition, without having
to create a separate airline. Mr. Zak said he still hoped
United would ultimately abandon the idea, "rather than
trying to fit a square peg in a round hole, and get into
part of the industry that they don't understand."

He added: "If United does this right, they will end up a
premium carrier with a low-fare structure. It can offer a
premium product at low-fare rates." Other unions at United
did not comment.

But Joseph Schwieterman, professor of urban planning and
transportation at DePaul University in Chicago, said United
had to answer its competitors in some fashion. "Their labor
agreements will solve only part of the problem. Its
hub-and-spoke system inherently will saddle it with higher
costs."

He had originally supported the Starfish idea, but said
opposition from labor unions and skepticism within the
industry was too great a hurdle for United to proceed. "It
has certainly forced United to rethink its assumptions," he
said.

But Professor Schwieterman said United could not waste time
because its competitors were taking their own steps. Last
month, Delta began flights by Song, its low-fare operation
focusing primarily on the East Coast, with fares from $79
to $299 one-way. Last week, American Airlines said that it
would cap coach fares at $299 and business class fares at
$599 on a series of routes where it faces low-fare
competition.

American is also eliminating extra legroom in coach on its
planes, which it had promoted in an effort to win business
customers, and instead will put back seats it had removed.

Kevin P. Mitchell, chairman of the Business Travel
Coalition, which represents corporate travel departments
and business travelers, predicted American would end up as
"an across-the-board low-fare operator among the major
carriers."

He said he preferred that approach rather than United's
idea for a separate airline. "It's more comprehensive," Mr.
Mitchell said.

http://www.nytimes.com/2003/05/30/business/30AIR.html?ex=1055315650&ei=1&en=de3349a7e362283d


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