Las Vegas airport tries souped-up check-in kiosks

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Las Vegas airport tries souped-up check-in kiosks
By Ben Mutzabaugh, USA TODAY

The Las Vegas airport is set to unveil a new type of self-service kiosk=20
that some industry insiders say will do for airport lines what ATMs did for=
=20
the bank teller queues =97 shorten them. The machines making their debut=
 next=20
month will be the first at any airport in the world to issue passenger=20
boarding passes for multiple airlines, industry officials say. Many=20
airlines now use similar kiosks, but they're only equipped to handle that=20
airline's customers. Las Vegas' SpeedCheck machines initially will be=20
accessible to America West, Continental and Delta passengers. Up to a dozen=
=20
airlines could be online by summer's end, including Southwest, the=20
airport's largest carrier. Eventually, McCarran International will have as=
=20
many as 42 kiosks accessible to passengers on all 28 airlines there,=20
officials say. Other airports are expected to roll out similar kiosks, says=
=20
Colin Temple, manager of airport services for the International Air=20
Transport Association (IATA), the global airline trade group. IATA is=20
helping to develop a standard operating platform for the common-use kiosks,=
=20
which Temple says will let other airports easily adopt the system. But for=
=20
Las Vegas, SpeedCheck's advantages hit closer to home. The Transportation=20
Security Administration will soon require Las Vegas travelers to obtain=20
their boarding passes before passing through security, a mandate already in=
=20
place at many airports.

That threatens to put a huge strain on McCarran, which has one of the=20
highest volumes of travelers flying directly to or from the airport because=
=20
of Las Vegas' popularity as a day-trip destination. Requiring all of those=
=20
passengers to have boarding passes in hand would likely create huge lines=20
at both ticket counters and individual airline kiosks. That's a problem=20
airport officials hope the multi-airline kiosks can help them avoid.=20
SpeedCheck kiosks will be installed in traditional check-in areas and=20
clustered at locations throughout the airport =97 such as the parking garage=
=20
=97 which will eliminate bottlenecks and increase the check-in capacity of=
=20
the airport. Even the city's convention center is expected to get=20
SpeedCheck kiosks, allowing business travelers to have their boarding=20
passes in hand even before hailing a cab to the airport. Unlike the=20
airline-owned kiosks, the SpeedCheck system will be set up and maintained=20
almost exclusively by McCarran airport. That helps minimize costs for=20
airlines already struggling financially. Even with the maintenance costs,=20
the kiosks could save the airport tens of millions of dollars by avoiding=20
the need to expand ticketing areas, says McCarran official Samuel Ingalls,=
=20
who's been working on the project. "Those savings extend to the airlines as=
=20
well because, in the process, we're lowering their cost of doing business=20
here," he says.


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