Computer glitch sends bogus award email to AA fliers

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Computer glitch sends bogus award email to AA fliers

BATTLE CREEK, Mich. (AP) ? Kellogg Co. said a computer glitch involving its
American Airlines online sweepstakes resulted in some people being informed
erroneously by e-mail that they had won a grand prize of 25,000 of the
airline's frequent-flier miles. American spokeswoman Laura Mayo said Monday
that several thousand of the airline's customers who take part in the
AAdvantage loyalty program received the computer notification sometime over
the weekend. She also said the snafu has not inconvenienced the Fort Worth,
Texas-based airline. The Kellogg's-American Airlines 25,000 Miles-a-Day
Sweepstakes started April 7 and continues through June 5. Only 60 grand
prizes ? one per day ? were supposed to be awarded. According to Kellogg's
Web site, 25,000 AAdvantage miles are enough for a round-trip coach fare
anywhere in the continental United States, Alaska and Canada. Each grand
prize has a retail value of $700. Kellogg spokeswoman Christine Ervin said
the Battle Creek-based cereal giant is uncertain how many erroneous e-mails
were sent. The glitch was corrected and the contest is continuing, she
said. "We're apologizing for the technical error," Ervin said. "We plan to
notify the correct winners directly and we're also going to be e-mailing an
apology to those who received the e-mail incorrectly." As a goodwill
gesture, Kellogg will issue credits for 500 AAdvantage miles to each
household that received the erroneous message, she said.


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