From: Bill Hough -------------------- UAL CEO's Flight Plan: 'It's About Customers' -------------------- Glenn Tilton braces for a war in Iraq and tries to make peace with the ailing airline's unions. By James F. Peltz Times Staff Writer February 18 2003 When Glenn Tilton took his new job, he flew right into terrible turbulence. The complete article can be viewed at: http://www.latimes.com/la-fi-tilton18feb18,0,2970506.story Visit Latimes.com at http://www.latimes.com