Tyler / AIRLINE: I have been lucky not to have had my bags lost where I had to make a claim. But you might try contacting the local station manager and see if a face-to-face meeting might improve your chances. I'm wondering, did you both have any trip insurance? For example, the credit card you paid for your trip with might offer some relief? It seems like so many people have had problems with Air France. Michael A. Burris Cambridge, Massachusetts ---------------------------------------------------- --- Tyler Munoz <Tyler.Munoz@razorfish.com> wrote: > Over the holidays my girlfriend and I took a trip to > Barcelona. We > booked AF BOS-CDG-BCN on the outbound and > BCN-CDG-BOS for the return. > I've been trying to get a trip report completed and > out to everyone, > however, work has been crazy...it is forthcoming, I > promise. > > On the outbound portion my girlfriend's bag was lost > and was not > returned to us for five full days. Nobody in any > luggage service center > could tell us where the bag was or when it would be > delivered. Upon > getting the bag back, a number of items were missing > from it. All > together the items were worth about $150. We were > instructed to write a > letter, that could only be sent from our country of > origin, explaining > what was missing and any receipts if we had them. > Well, yesterday the > letter from Air France came back to us stating that > they replace missing > items on weight, not cost and that our items were > only 4kg, so we only > will be given a $40 check. We both think that this > is totally > unrealistic, partially because we have original > receipts for the items. > > I'm wondering if you guys think I should write back > asking for more > money or accept this check with a reluctant smile. > > Thanks for your input. > > From snowy BOS... > > t