Continental Airlines Expands Check-in Options for eService Center Customers; More Customers Using Self-Check-in Than Traditional Ticket Counters
HOUSTON, Oct. 9 /PRNewswire-FirstCall/ -- Continental Airlines
(NYSE: CAL), the global leader in electronic self-service check-in, today
announced new functionality that expands the number of customers eligible to
use the carrier's wide network of eService self-check-in kiosks. The airline
also said more customers are checking in using eService Centers than by using
traditional ticket counters.
"With the largest eService network of any airline in the world, more than
one million customers each month now are opting to use our quick and
convenient eService Centers," said a Continental spokesperson. "By focusing
on eService Center deployment growth and software speed, Continental customers
enjoy the fastest moving ticket counter lines in the industry, if and when
they exist at all. By introducing new functionality, we're working to enable
those customers who can't yet check in at an eService Center to be able to do
so should they choose to."
Domestic U.S. customers with itineraries that include connections from a
Continental flight to a Continental codeshare flight operated by Northwest
Airlines may now check in once using an eService Center for their entire
journey. In addition, customers connecting to most major airlines may check
their bags to their final destination using an eService Center.
In addition, customers flying Continental in large tour groups also can
use eService check-in.
Continental operates 668 eService Center kiosks in 111 cities, hundreds
more than the number operated by the carrier with the second-largest network.
More than one million Continental customers check in using eService Centers
each month. The kiosks enable customers to check in, check luggage and print
boarding passes and receipts using a touchscreen display. Customers also may
change seats using an interactive seat map, change flights, add a OnePass
frequent flyer number, or standby for upgrades.
Roger
EWROPS