jmgammon@sympatico.ca writes: << The only real answer is to empower line employees >> Its easier to make a Yes or No kinda rule than to let the staff think--how sad. Why won't ''Upper management' trust their own workers, esp those well paid, senior employees who love their jobs and have been doing them for 20 years? They all want the airline to succeed-(not minimum wage guys) but longer term ones, with a living wage and jobs they wanna keep. Dennis