A great question for a daunting task. Here goes: 1) Immediately convene a senior VP/department head meeting. Include senior leadership from each group of represented employees. 2) Have each group list their top 5 concerns along with their recommendation in addressing and resolving them. 3) Craft a strategic plan with relevant issues addressed from each group. Obtain buy-in from each group leader thereby assuring ownership for each respective group's input. 4) Ensure the plan has specific, measurable, attainable, realistic objectives that are time-bound (SMART). Have the same senior managers and represented leaders travel through the system and jointly meet with employees; communicate the message via mailed CD-ROMs, VHS tapes. 5) Meet with financial institution leaders who hold debt and equity positions in UAL. Along with UAL board members, present the plan to them with the understanding that Team United will focus on all areas (not just financial) for improvement with relevant metrics in place - and manage to them. 6) Present a unified comprehensive message of service, safety, and security to the traveling public - on a global basis. 7) Provide a vision and mission statement with core values where all employees truly have skin in the game - and stick to it. Grow to be the industry leader, once again. Regards to the list, JCK >From: Dennis W Zeuch <DZTOPS@aol.com> >Reply-To: The Airline List <AIRLINE@LISTSERV.CUNY.EDU>, DZTOPS@aol.com >To: AIRLINE@LISTSERV.CUNY.EDU >Subject: Re: NYTimes.com Article: UAL to Seek New Chief Executive >Date: Wed, 1 May 2002 14:34:18 EDT > >OK Guys Lets pretend YOU got the job >What would you do to turn UAL around and make if profitable >We should get some pretty interesting ideas >Dennis: _________________________________________________________________ Join the world’s largest e-mail service with MSN Hotmail. http://www.hotmail.com