I agree - customer service has gone to hell in a handbasket all over, not only with the airlines, but I notice it more in the airline industry. I still remember some darn bad apples at Eastern back in 70's and some bad apples at Pan Am in the 80's though. Jose Prize In a message dated 4/26/2002 1:03:13 PM Eastern Daylight Time, DZTOPS@aol.com writes: > Subj:Re: improving air travel > Date:4/26/2002 1:03:13 PM Eastern Daylight Time > From:<A HREF="mailto:DZTOPS@aol.com";>DZTOPS@aol.com</A> > Reply-to:<A HREF="mailto:AIRLINE@LISTSERV.CUNY.EDU";>AIRLINE@LISTSERV.CUNY.EDU</A> > To:<A HREF="mailto:AIRLINE@LISTSERV.CUNY.EDU";>AIRLINE@LISTSERV.CUNY.EDU</A> > Sent from the Internet > > In a message dated 4/26/02 5:14:44 AM !!!First Boot!!!, B787300@aol.com > writes: > > << How they survive > at an airline in a customer service position for a long career doesn't say > much for the airline industry's personnel standards. >> > > Years ago --say in the 60's airlines went overboard on customer service. I > remember many friends who went thru tests, and extensive training before > working gates at UAL or EAL or whatever. Those days is was a real good > job-good pay and good benefits and a certain amount of respect from the > public and it attracted good people who enjoyed the job and made a lifetime > career out of it. Sad to see what has happened since. > dennis