I'll agree that service to the public has deteriorated in other industries as well and that most companies are trying to get more productivity from their employees. But I stand by my statement that rude surly public contact airline employees (ticket counter, gate counter and flight attendants) wouldn't keep their jobs for long, let alone 30 or 40 year careers, if they were working in a major department store, specialty store, restaurant, hotel chain, etc. Why is it that some airlines allow their employees to verbally abuse their paying customers, especially in times like these when the airlines are bleeding cash like hell? I'm not talking about all employees - just the bad apples that cause people to switch airlines in the future or drive instead of fly. Maybe if people start refusing to take crap from the bad apples and complain verbally to the supervisors and in letters to the CEO, the airlines would start to take notice. Jose Prize In a message dated 4/26/2002 10:03:37 AM Eastern Daylight Time, exatc@neo.rr.com writes: > Subj:Re: Re: improving air travel > Date:4/26/2002 10:03:37 AM Eastern Daylight Time > From:<A HREF="mailto:exatc@neo.rr.com";>exatc@neo.rr.com</A> > To:<A HREF="mailto:AIRLINE@LISTSERV.CUNY.EDU";>AIRLINE@LISTSERV.CUNY.EDU</A>, <A HREF="mailto:B787300@aol.com";>B787300@aol.com</A> > Sent from the Internet > > Jose, > I don't think the poor public relations skills are limited to the airline > industry. Almost every occupation has to realize the "fat" is gone in > staffing. Every where you look for the past 10 years it's do more with > less. The airline industry which in the past had more folks than they knew > what to do with have really had a rude awakening. Kind of a culture > shock.. But I shouldn't seem like I'm picking on them. A friend of mine > manages part of a production line at the Cavalier/Sunbird Assembly Plant. > When the workload was slightly increased one of his production workers > questioned how he was going to be able to handle the increased workload. > The answer was to put the Plain Dealer (Cleveland newspaper) down once in > awhile. > Al > > >> ----- Original Message ----- >> From: <A HREF="mailto:B787300@aol.com";>B787300@aol.com</A> >> To: <A HREF="mailto:AIRLINE@LISTSERV.CUNY.EDU";>AIRLINE@LISTSERV.CUNY.EDU</A> >> Sent: Friday, April 26, 2002 1:14 AM >> Subject: Re: improving air travel >> >> >> Thanks Al. I don't know the extent of his background but he sure needs to >> do >> some more research before he writes for the public consumption. >> >> He did have some very valid points reference the poor public relations >> skills >> of the airline employees. There are some excellent employees working the >> front lines no matter what the circumstances, and then again there are >> absolute bastards and bitches even when the customer is nice and polite. >> If >> these folks were working in a department store, specialty store or >> restaurant >> they wouldn't last long treating paying customers that way. How they >> survive >> at an airline in a customer service position for a long career doesn't say >> much for the airline industry's personnel standards. >> >> Jose Prize >> >> In a message dated 4/26/2002 12:38:38 AM Eastern Daylight Time, >> <A HREF="mailto:exatc@neo.rr.com";>exatc@neo.rr.com</A> writes: >> >> > Subj:Re: improving air travel >> > Date:4/26/2002 12:38:38 AM Eastern Daylight Time >> > From:<A HREF="<A HREF="'mailto:exatc@neo.rr.com";>exatc@neo.rr.commailto:exatc@neo.rr.com";>exatc@neo.rr.com< >> /A</A>> >> > Reply-to:<A HREF="<A HREF="'mailto:AIRLINE@LISTSERV.CUNY.EDU";> >> AIRLINE@LISTSERV.CUNY.EDUmailto:AIRLINE@LISTSERV.CUNY.EDU";> >> AIRLINE@LISTSERV.CUNY.EDU</A</A>> >> > To:<A HREF="<A HREF="'mailto:AIRLINE@LISTSERV.CUNY.EDU";>AIRLINE@LISTSERV.CUNY.EDUmailto:AIRLINE@LISTSERV.CUNY.EDU";> >> AIRLINE@LISTSERV.CUNY.EDU</A</A>> >> > Sent from the Internet >> > >> > Joe, >> > Excellent comments. This is one time I don't think I care to comment on >> = >> > the articles' content. Has he ever visited or really researched = >> > anything at an airport/or in aviation? >> > Al >> >