On Mon, 2024-05-13 at 05:35 -0700, ToddAndMargo via users wrote: > One of the other things I like about remote assistance > software is that I can doodle on the screen. I love to > make a YUGE red arrow to what they say does not exist > on their screens. I love to hear them say "oh". I hate doing telephone tech support, even though I only do it for a couple of people, it makes you want to throttle them. I did a remote desktop fix-up of a friend's PC many years ago, where I drove their mouse while looking at their screen, but talking people though things is such a huge damn waste of time. Hours of your time to do a two minute job. It's less time to go there in person, or get them to bring it over. - Open the preferences or settings. - Where is that? - Look in the menu. The menu for the application you're trying to fix, not the desktop. It's in the first menu, just look for it. - I can't see preferences. Then they start reading out loud everything they can see (and of course don't see what they're supposed to be looking for, even when in the right place to find it). And then they randomly try out completely unrelated things. Me, sitting at home with the same software, looking at it and trying to interrupt them talking to tell them them top left menu, second item from the bottom it says preferences. I have actually told them to "stop doing things I haven't told you to do, and just do what I said." What I want to say, but don't: FFS read the menus, yourself, don't dictate the whole damn thing to me! When you find preferences open it, tell me when you've done that. Telling me a pile of other things doesn't do any good. You need to open the "preferences" not other things. Have you still got the box? Well put it back in the box and take it back. And these people drive cars, through traffic, and could wipe out dozens of lives from inability to use equipment sensibly... Grrrrrrr!! We have GUIs, with labels that tell the user what the function is. Apply a bit of thought and you can work things out for yourself. They have pop-up tool-tips that give a bit more info. There's a manual full of information. There's preferences (or "settings") with labelled functions. It's in categories. If you just looked at your options and read them, you ought to be able to figure out how to do things. That's how I did it, it's not bloody magic. Ever since I ditched Windows decades ago, that nightmare has almost gone away for me. They ask me for help and I say that I don't use Windows any more, I can't advise them on windows-specific things. No, I can't tell you which anti-virus software is best, I don't use them. I don't need to. My system isn't a plethora of security holes, and I don't compromise my system through doing stupid things (that anti-virus wouldn't stop, anyway - how many people just cancel all the warnings, damn the torpedoes, full speed ahead). I can't say I like helping people with Ubuntu, either. It's desktop and multitude of software install/update gadgets are a complete mess. I remember when I first got on the internet. I didn't need the ISPs tech-support to waste forever and day trying to guide me through configuring my settings to get online. I just needed to be told the DNS and mail server addresses for their systems. I could figure out where to type them in, it wasn't difficult. -- NB: All unexpected mail to my mailbox is automatically deleted. I will only get to see the messages that are posted to the list. The following system info data is generated fresh for each post: uname -rsvp Linux 6.2.15-100.fc36.x86_64 #1 SMP PREEMPT_DYNAMIC Thu May 11 16:51:53 UTC 2023 x86_64 -- _______________________________________________ users mailing list -- users@xxxxxxxxxxxxxxxxxxxxxxx To unsubscribe send an email to users-leave@xxxxxxxxxxxxxxxxxxxxxxx Fedora Code of Conduct: https://docs.fedoraproject.org/en-US/project/code-of-conduct/ List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines List Archives: https://lists.fedoraproject.org/archives/list/users@xxxxxxxxxxxxxxxxxxxxxxx Do not reply to spam, report it: https://pagure.io/fedora-infrastructure/new_issue
