On 03/04/2021 15:03, Matthew Miller wrote:
On Sat, Apr 03, 2021 at 10:00:56AM +0100, lejeczek via users wrote:
So if you still have any hopes, then have no doubts, here is
Lenovo/IBM's replay:
"..Linux operating systems are out of our scope, as we support only
Windows.
Please contact Ubuntu support to resolve the problem.."
I can't speak for Lenovo, but I do have a question: was this about a laptop
sold with Fedora Workstation preinstalled? Lenovo _does_ have support for
Linux (and Fedora Workstation in specific) on those models, but does not
provide official support for Linux on the models which they do not sell that
way.
This doesn't seem like a joke to me -- it seems pretty reasonable, really.
I've seen firsthand the work that it takes to actually get a laptop to the
point where Lenovo feels comfortable calling it supported, and it is not at
all trivial.
If you got this response in attempting to get support on a laptop sold as
having Fedora Linux, please give me more details (off-list, if you like) and
I will escalate with my Lenovo contacts, who will certainly want to know
that this is happening.
If it _is_ an unsupported laptop, you may still get _informal_ support from
Lenovo at their Linux Operating Systems > Fedora forum at
https://forums.lenovo.com/t5/Fedora/bd-p/lx04_en. Actual technical people
who know what they're talking about read and reply there. (But, again, since
it's not official, it's on a best-effort basis so coming in with anger
probably won't get you good results.)
Nowhere I suggested that anything about OS/hardware is
trivial nor I would expect anybody who has basic knowledge
about computers, to think this is trivial.
Officially supported or not does not matter. Point I was
making, I make is - do not succumb to that almost euphoric
state which some expressed at the news given publicly by
Lenovo about them beginning to support Linux, because they
decided to sell couple of models in US with Linux.
I've seen, I think many remember too, with Dell, them too a
few years ago announced they would start to offer Ubuntu and
we know how it ended, I think with one single model sold
with Ubuntu.
These are, both Dell & Lenovo but others, multi-billion
dollar companies and if one friendly advise I may share
here, it will be - no need to make excuses for them nor
explain them.
And perhaps, if a secondary point was also hidden in my
message - research other, smaller HW vendors if they might
offer Linux more serious approach, I know I will, that's all.
cheer, L
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