Re: Lenovo is a JOKE (IBM too)

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On Sat, Apr 03, 2021 at 10:00:56AM +0100, lejeczek via users wrote:
> So if you still have any hopes, then have no doubts, here is
> Lenovo/IBM's replay:
> 
> "..Linux operating systems are out of our scope, as we support only
> Windows.
> Please contact Ubuntu support to resolve the problem.."


I can't speak for Lenovo, but I do have a question: was this about a laptop
sold with Fedora Workstation preinstalled? Lenovo _does_ have support for
Linux (and Fedora Workstation in specific) on those models, but does not
provide official support for Linux on the models which they do not sell that
way.

This doesn't seem like a joke to me -- it seems pretty reasonable, really.
I've seen firsthand the work that it takes to actually get a laptop to the
point where Lenovo feels comfortable calling it supported, and it is not at
all trivial. 

If you got this response in attempting to get support on a laptop sold as
having Fedora Linux, please give me more details (off-list, if you like) and
I will escalate with my Lenovo contacts, who will certainly want to know
that this is happening.

If it _is_ an unsupported laptop, you may still get _informal_ support from
Lenovo at their Linux Operating Systems > Fedora forum at
https://forums.lenovo.com/t5/Fedora/bd-p/lx04_en. Actual technical people
who know what they're talking about read and reply there. (But, again, since
it's not official, it's on a best-effort basis so coming in with anger
probably won't get you good results.)



-- 
Matthew Miller
<mattdm@xxxxxxxxxxxxxxxxx>
Fedora Project Leader
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