> After dealing with some alleged "tech support,"
> sometimes you want to reboot the person.
Hmmmm....
I could read that in more than one way!
:}
Modem reboots/resets are a pain. Gotta hold a teeny, recessed button in
for 30+ seconds; or unplug the modem, remove the battery, put the
battery back in, and plug the modem back in. Either way, it's then 15+
minutes for the thing to boot up.
My understanding is that the customer service reps are just following
scripts (and "orders"). What's bad is the hard time they give me when I
ask to escalate, and the high monthly fee I pay the ISP. I wonder how
much of that fee goes to the huge amount of advertising they do.
Then there's that almost universal tech support answer:
"We don't support Linux.".
Bill.
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