Re: WD My Passport Ultra 3T usb drive problem

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On 10/31/2016 09:42 AM, jd1008 wrote:
> Perhaps - JUST PERHAPS - your damned cable is crappy.
> Get a brand new one made for disks, and not charging cell phones.

My guess is your cable has that USB 3.0 micro 10-pin connector to the
drive at one end, and possibly two USB type A connectors for the
computer end. If so, make sure the thicker of the type A connectors is
on a USB3 port (if you have one) and make sure the other one is also
connected.

These drives typically take power from the USB ports and it's possible
the drive can't spin up because one port doesn't supply enough power.
Try using a powered USB hub if you have one. I've hit that issue before
on my desktop (no problem on my laptop...it appears that you can arc
weld using the USB ports on it in a pinch).

> On 10/31/2016 09:12 AM, Gordon Messmer wrote:
>> On 10/30/2016 05:50 PM, Gregory P. Ennis wrote:
>>> [22033.163868] sd 12:0:0:0: [sdd] Spinning up disk...
>>> [22033.165424] ses 12:0:0:1: Attached scsi generic sg5 type 13
>>> [22034.163430] .......................................
>>> [22106.673511] usb 8-1.3: reset high-speed USB device number 10 using
>>> xhci_hcd
>>> [22108.037081] ........................not responding...
>>
>>
>> Seems like your system is seeing the disk controller, but the disk
>> isn't spinning up.  Could be a bad drive, or could be that it's not
>> getting enough power from your system.  Does this drive work when it's
>> connected to a USB 3 port on a different computer?
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