Am 16.04.2013 00:55, schrieb David Beveridge: > On Tue, Apr 16, 2013 at 12:01 AM, Reindl Harald <h.reindl@xxxxxxxxxxxxx> wrote: >> >> honestly, most support-contracts are quite useless if they >> cover only default setups and let you alone in the rain >> for a infrastructure which is customized for your needs >> > > I work for a fairly large company that has loads of VMs using a clone OS. > One day we had a support problem we were grappling with. > So we purchased an unlimited VM support contract for RHEL. > > We were told that our app was only supported on 32 bit when we used 64 bit which is unacceptable nobody seriously will setup a 32bit machine, especially in case of virtual machines which can be move to new hardware uninterrupted hence we currently run production with Fedora 17 x86_64 on top of ESXi and the guests are all installed in summer 2008 as Fedora 9 and there was a lot of changes in the hwardeware and the whole infrastructure without reinstall any production amchine > We were able to install a 32bit vm and replicate the problem, however, > the problem went unresolved for a few months and then we figured out the > answer on our own. which is one of the examples that a support contract in the worst case gives you not more than i "here is a paper which proves i did notuing wrong" which does not help you at the end of the day > We did not renew the support contract understable all this contracts are only fine if you are use only packages from the distribution but god beware if things go bad if you have whatever apps even with their specific support contracts - you may sit there for days and weeks while one compnay explains you the other is responsible in circles, thats the different of theory and real life in the real life you may have better chances to rescure your business if you take all the money yous aved for all these support contracts and put it at once in one specialist which solves your problem independent of the layer where it is originated to rescue your business
Attachment:
signature.asc
Description: OpenPGP digital signature
-- users mailing list users@xxxxxxxxxxxxxxxxxxxxxxx To unsubscribe or change subscription options: https://admin.fedoraproject.org/mailman/listinfo/users Guidelines: http://fedoraproject.org/wiki/Mailing_list_guidelines Have a question? Ask away: http://ask.fedoraproject.org
