On 10/07/2012 12:43 PM, jdow wrote:
Eddie and Joe, there is nothing more frustrating than being in a critical hurry while a first string tech support guy rigidly follows the "is it plugged in" script.
Yup! That's why I always make sure that the member of the phone firewall knows that I have ample experience on their side of the phone and ask them to give me the same level of support they'd want if they were calling in. More often than not, all goes well after that.
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