On 10/07/2012 10:46 AM, Eddie G. O'Connor Jr. wrote:
...maybe it's just that because of the "abuse" I've suffered at the hands of those relentless users who feel that because you're on the other end of the phone.....that they can treat you like trash and not have to pay for it...
As I point out in my book, it's amazing how many callers will heap abuse on you at the beginning of the call then do absolutely anything you tell them once they're calmed down. I never heard a case of a tech taking advantage of the situation to mess up a caller's box in revenge.
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