On 10/01/2012 06:09 PM, Tim wrote:
Sometimes it's best to lie to tech support. Say you are using Windows when you're not, that you just need the information to manually configure it.
I do even better. I start off by telling the droid on the other side of the phone or chat client that I was "on their side of the phone for almost ten years." (True) If they treat me the way they'd like to be treated during a call, this will be the easiest call they'll have all day; if they try to baby-step me or assume that I don't know what I'm doing, I'll be their worst nightmare. Then I'll tell them that I'm running Linux, not Windows, and that all I need from them is specific information. If they'll tell me what info they need, I'll know where to find it and tell them what I see. (Sometimes the only way to get a chat session started is to pretend I'm using Windows, but I'm careful to correct that as quickly as possible.)
More often than you'd expect, things go smoothly after that. Once in a while, I run across somebody who either can't or won't do anything except parrot Windows-specific cheat-sheets even when they're irrelevant, and I end up discussing my issue with their supervisor.
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