On 05/03/2012 12:00 PM, Patrick O'Callaghan wrote: > Anyone who finds himself (officially or unofficially) in a support role > soon learns that it can make all the difference if you understand what > the user is actually trying to do, rather than just taking his question > at face value. Maybe not that relevant in this case, but your comment > was directed more broadly. Well, having done hardware support for more years than I care to count, in this case and the others that brought that question to mind were cases in which the desire was fully and clearly expressed. And, the question being asked wasn't of the variety of "do you want this or this?" or "can you explain a bit more of what you want?". It was "why do you want to do that?". I suppose it may just be a case of "curiosity" and it is then incumbent on the person being asked to decide if they wish to answer. Just strikes me as odd when these types of questions are asked with no apparent benefit to resolving the original question. -- Never be afraid to laugh at yourself, after all, you could be missing out on the joke of the century. -- Dame Edna Everage -- users mailing list users@xxxxxxxxxxxxxxxxxxxxxxx To unsubscribe or change subscription options: https://admin.fedoraproject.org/mailman/listinfo/users Guidelines: http://fedoraproject.org/wiki/Mailing_list_guidelines Have a question? Ask away: http://ask.fedoraproject.org
