Tim wrote:
On Tue, 2007-11-13 at 16:08 -0600, Chris wrote:
You are correct - However, when creating a ticket (as an agent) for a
user, it seems to require the users email address. That works in some
cases but for users that do not have email addresses - its a no go.
Simple because the MySQL database uses the email address as a key.
I have not figured a way around that.
Instruct users without an e-mail address to use a predefined one? Or do
some scripting that does it for them.
e.g. none@xxxxxxxxxxx
That won't work if you want to distinguish between users.
--
Cheers
John
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