Chris wrote:
On Tue, 13 Nov 2007 21:47:52 +1100
...
I have worked w/OTRS (I liked that app) however, there wasnt a way
(that I could find) to create a ticket without it searching LDAP (one
key field in the DB is the smtp) and requiring the need of the a valid
email address.
Perhaps it does work *IF* you don't tie in LDAP for the credentials of
the users that actually do the work.
I didn't have it set up with ldap integration.
There is users {people with problems} and agents {people who fix
problems}. A logged in agent can create users {I always added an email
address, but I don't remember if that was required in the webui}, and
then create a phone ticket for the user.
DaveT.
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