Re: Red Hat just ripped me off for $179.00

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I WAS TOLD BY A RED HAT EMPLOYEE TO SWITCH!  NOW THEY REFUSE TO REFUND
MY MONEY.  GET IT NOW?  OR DO YOU STILL THINK I'M AN IDIOT?

On Tue, 2006-06-13 at 21:23 -0700, Lonni J Friedman wrote:
> On 6/13/06, Kurt Hansen <khansen@xxxxxxxxxxxxxx> wrote:
> > Lonni J Friedman wrote:
> >
> > > On 6/13/06, Timothy Payne <tim@xxxxxxxxx> wrote:
> > >
> > >> Upgrade as in better version.
> > >>
> > >> I called, no reply. - 5 working days.
> > >>
> > >> I emailed, no reply. - 5 working days.
> > >>
> > >> I call to ask for my money back, they blew me off.
> > >>
> > >> Any more questions?
> > >
> > >
> > > Sure, is all of your hardware listed in the RHEL hardware
> > > compatibility list on RH's website?
> >
> > If not, Red Hat should refund him the $179 and apologize for not being
> > more clear.
> 
> huh?  RH should refund his money because he didn't bother to verify
> that his hardware was supported?
> 
> >
> > Don't blame the customer here. He expected to get more because he paid
> > more. A very common and valid assumption; heck, most of capitalism is
> > based on that basic assumpiton. Yes, it is actually a "downgrade" in a
> > technical sense, but Red Hat should explain that and refund the $179.
> 
> Contrary to the popular mantra of those with oversized feelings of
> self-entitlement, the customer is not always right.  Redhat posts a
> HCL for a reason.
> 
> >
> > This happens because the marketing of FC is unclear about what it really
> > is. It's the old rawhide. It's beta software. The initial marketing of
> > FC did not make that clear; it took me until FC4 to realize that, and
> > I've been using RH since 5.X and FC from FC1.
> 
> Again, huh?  Its quite clear what FC is and what RHEL is if you read
> its website.  Only someone who hasn't paid any attention or done any
> research whatsoever on the products they are purchasing wouldn't be
> able to figure this out.  Just because you made the same mistakes as
> the OP doesn't justify either of you.
> 
> 
> -- 
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> L. Friedman                                    netllama@xxxxxxxxx
> LlamaLand                       http://netllama.linux-sxs.org
> 

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