Years ago when I was learning about the joy of Mutt, I got some pretty rude replies to my questions. They were on the order of "this is about Mutt, not Sendmail". Now, when a noob posts a question or comment, he/she is usually frustrated and possibly can't find help anywhere. A few sympathetic words and directions to where help can be found is much better than "Comment rejected. Stop bothering me!"... not to suggest that this is what a rejected comment looks like, though even a polite rejection kind of reads that way to a frustrated newcomer. On Sat, May 16, 2020 at 02:42:05PM -0500, Gregory Bartholomew wrote: > I've been randomly checking the magazine's dashboard and approving comments > as part of my editor duties, but I saw one from Paul that has me wondering > if maybe I should be rejecting more of them. > > Paul said something to the effect of "this isn't a support forum". And that > makes sense to me -- we don't necessarily want all the problems advertised > on the magazine. At the same time though, I have rejected some comments > just because they were low information, excessively critical/negative, and > repeated what had already been stated (in a better way) by others. But then > the commenter sent another comment complaining/asking why his/her comment > had been rejected. I think Red Hat's motto is "be open", so I'm not quite > sure how to handle some of these situations. > > I think it would be a nice feature if there were an option to have the > rejection message say something like "Please direct support-related posts > to https://discussion.fedoraproject.org/";. Maybe such a feature exists and > I'm not aware of it? > > Just tying to make sure that I am handling this part of the job properly. > > Thanks. > _______________________________________________ > Fedora Magazine mailing list -- magazine@xxxxxxxxxxxxxxxxxxxxxxx > To unsubscribe send an email to magazine-leave@xxxxxxxxxxxxxxxxxxxxxxx > Fedora Code of Conduct: https://docs.fedoraproject.org/en-US/project/code-of-conduct/ > List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines > List Archives: https://lists.fedoraproject.org/archives/list/magazine@xxxxxxxxxxxxxxxxxxxxxxx -- Dale A. Raby Buy my books: The Wives of Jacob, Book One, In the Beginning..., The Post-Apocalyptic Blacksmith, 777 Bon Mots for Gunslingers and Other Real Men. Available from most online book sellers. _______________________________________________ Fedora Magazine mailing list -- magazine@xxxxxxxxxxxxxxxxxxxxxxx To unsubscribe send an email to magazine-leave@xxxxxxxxxxxxxxxxxxxxxxx Fedora Code of Conduct: https://docs.fedoraproject.org/en-US/project/code-of-conduct/ List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines List Archives: https://lists.fedoraproject.org/archives/list/magazine@xxxxxxxxxxxxxxxxxxxxxxx
