On Fri, 2010-05-28 at 06:45 +0100, Tristan Santore wrote: > On 28/05/10 06:37, Tristan Santore wrote: > > On 28/05/10 06:08, Ian MacGregor wrote: > >> Greetings, > >> My name is Ian MacGregor and my Fedora Project information can be found > >> here: > >> > >> https://fedoraproject.org/wiki/User:Ardchoille42 > >> > >> Please accept my apologies if I'm sending this information to the wrong > >> mailing list. > >> > >> I was involved in an incident in which a channel operator on IRC > >> conducted himself in behavior that I felt was harassing and unfair. I > >> checked many pages in the wiki and did not see any sort of IRC Council > >> that I could go to in order to report an op who is not complying with > >> the IRC operators code of conduct: > >> > >> https://fedoraproject.org/wiki/IRC_operators_code_of_conduct > >> > >> Where can a normal user go to report misbehaving channel operators? > > Hello Ian, > > > > I feel your pain, although I was not present when you had your issue, > > some operators have behaviour, that in my humble opinions is not > > acceptable. I myself have been annoyed about that in the past, but more > > recently I have just abstained from helping people (who needed help), > > due to some OPs being stupid, or because some other users were being > > abusive. It is not my loss, but a loss to the users. > > I was told by somebody to report the issue to the #fedora-ops channel, > > but as you will find out, all ops are there. So, quite frankly, that is > > a rubbish idea, which is why I never complained. > > > > Then, there seems to be no real complaints procedure, besides the fact, > > that some people (op or not) seem to be immune to being asked by > > operators, to conduct themselves according to the guidelines set out in > > that document you posted. > > > > Somebody told me to bring these issues to the attention of spot, Tom > > Callaway, but then I personally believe Tom is so busy, last he wants to > > deal with is such issues (just me I guess. I don't like to harass people > > I like and I know are busy). > > > > I guess you could go to the relevant channel meeting. I guess your issue > > happened in the support channel i.e. #fedora. > > > > There is a irc support meeting which takes place every so often. You > > should be able to find information about it on the wiki. > > > > Apart from that, I personally always got the feeling nobody cares, which > > is a shame, as I guarantee, that we put off so many people from using > > Fedora or even Linux (people switching from that proprietary system). > > > > I can understand that support work is frustrating, but then again, > > nobody is forcing people to support, and the irc support guide says, if > > one gets annoyed one should step back and excuse oneself. > > > > Anyway, maybe you have more luck, enthusiasm to do something about it. > > After I spoke to some people, I got the impression it was pointless, > > and must even admit, that I was so annoyed I kinda lost interest in > > Fedora as a whole for a bit. But then, I really love it, so now I just > > try and avoid the irc support channel, or just part it when some idiot > > annoys me (quite a few of those are allowed to roam there). > > > > All the best and good luck. You got my vote anyway! > > > > Regards, > > > > Tristan > > > > P.s.: And yeah, this is not the right place to discuss this, but then > > there is not anywhere else, afaik. > > > > I should have added, that each user we lose is a future bug reporter, > developer, or other potential helper. And everyone is complaining that > we have too few people interested in voting, or helping out. #fedora is > our sales team, more or less. First user contact. And we should > definitely do our utmost to make that experience pleasant, after all we > pride ourselves on the slogan: Freedom, friends, features, first. > I guess a lot of people do not feel like being a FRIEND in the #fedora > support channel, the way they are (spoken) "written" to/treated. > > > > -- > Tristan Santore BSc MBCS > TS4523-RIPE > Network and Infrastructure Operations > InterNexusConnect > Mobile +44-78-55069812 > Tristan.Santore@xxxxxxxxxxxxxxxxxxxxx > > Former Thawte Notary > (Please note: Thawte has closed its WoT programme down, > and I am therefor no longer able to accredit trust) > > For Fedora related issues, please email me at: > TSantore@xxxxxxxxxxxxxxxxx > _______________________________________________ > infrastructure mailing list > infrastructure@xxxxxxxxxxxxxxxxxxxxxxx > https://admin.fedoraproject.org/mailman/listinfo/infrastructure I totally agree and this is why I feel we can't afford to lose a single user. -- Regards, Rev. Dr. Ian MacGregor http://fedoraproject.org/wiki/User:Ardchoille42 _______________________________________________ infrastructure mailing list infrastructure@xxxxxxxxxxxxxxxxxxxxxxx https://admin.fedoraproject.org/mailman/listinfo/infrastructure
