On Friday 22 June 2007 19:41:42 Karsten Wade wrote: > This is a challenge; what if the issue being reported has to do with > login or account creation? Can't get an account to file a ticket about > not being able to get an account ... > > So, there *must* be a catch-all support@xxxx that i) goes into a mailing > list, ii) all infra people get that list, and iii) the few real pieces > hopefully get noticed and acted upon. Well, we /could/ allow tickets from non-authed people, IE anonymous. It just lowers the barrier of entry for spam, and also makes it harder to get back to people if they don't leave proper contact info. -- Jesse Keating Release Engineer: Fedora
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