Mike McGrath wrote:
On 8/22/06, Michael Schwendt <bugs.michael@xxxxxxx> wrote:On Fri, 28 Jul 2006 16:42:28 -0400, Elliot Lee wrote: > To help clarify things, yesterday I disabled new bug reports in > bugzilla's "Fedora Infrastructure" product. > > Most of the infrastructure issues lend themselves better to the> "report via e-mail and have an open issue for each person" model that> OTRS facilitates.Is it still the case that the reporters don't get any feedback nor statusupdates when tickets are closed?Its a process/training issue. I've been meaning to set up an automated response on close but haven't gotten around to it, rordway. Would you be interested in this?
Check out http://doc.otrs.org/2.0/en/html/x991.html Nils Breunese.
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