Re: [Fedora-infrastructure-list] when to use OTRS (Was: Re: FESCo, hello? - [was: Re: Buildsys status pages down])

[Elliot Lee <sopwith@xxxxxxxxx>]

To help clarify things, yesterday I disabled new bug reports in  
bugzilla's "Fedora Infrastructure" product.

Most of the infrastructure issues lend themselves better to the  
"report via e-mail and have an open issue for each person" model that  
OTRS facilitates.
-- Elliot