[Fedora-infrastructure-list] Basic Ticketing Work Flow

[Mike McGrath <mmcgrath@xxxxxxxxxxxxxxxxx>]

I've created a basic ticketing workflow system for OTRS.  
http://fedoraproject.org/wiki/Infrastructure/Tickets/WorkFlow

It's a quick tutorial on how to lock, email, comment and resolve a 
ticket.  The trick is to make sure we all use the system but not have it 
be a huge bottle neck with so much overhead that its a headache.  As 
always any comments are welcome.  We've had the system for a while now 
but still with few tickets.  What do you guys think of it?

   -Mike