Issue : Asus UX534FTC / Realtek ALC294 (Intel HDA Audio) : no sound on speaker/headphone
Hi,
I'm Valere a French electronic engineer (hardware & software development) and I'm moving back from Mac to a full Linux machine using Archlinux. I've managed to configure almost everything on the hardware plan except for the sound system.
I've searched a lot, but I keep findings options such as :
- changing the "model=" option for "intel hda audio" kernel module, which I tried with various options such as 'laptop', 'asus-zenbook', 'auto', ... (option is taken by driver module verified in /sys/module/...).
- building part of the kernel with a so called "realtek patch" which as far as I can tell doesn't include yet my machine (by the way I'm not sure how to do that)
- I also have 'hdajackretask' but I can't manage to understand exactly what I'm supposed to do with it and even made it working properly
I'm would appreciate some help, and I could even test a future kernel module patch if required.
I don't understand the Linux audio system but I'm a C/C++/Python programmer both on micro controllers and embedded linux (Beaglebone/Raspberry Pi), so I can try to be relatively proactive in testing the various solutions.
If a solution is found (I hope so), I think I would document it on Archlinux Wifi (I already need to subscribe to add advice on Grub install on Nvme SSD drives).
I've added to this mail (under) as much information as I could regardin my audio system and computer.
Best regards
Valère
-------
Intel HD Audio Issue :
- no sound neither on Speaker nor on Headphones
- integrated microphone working properly
- Bluetooth Audio and USB Audio external keys are ok (so global sound management seems ok)
Alsa Mixer : HDA Intel PCH with Realtek ALC294 (Pulse Audio Installed, PCM Mix Channel activated)
Vendor : Asus
Model : UX524FT
Cpu : Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz
Ram : 16 Go
SSD : NVME Crucial P1 1To
GPU : Optimus/Bumbleed GTX1650 Max-Q
[@MaxPlanck ~]$ uname -a
Linux MaxPlanck 5.6.3-arch1-1 #1 SMP PREEMPT Wed, 08 Apr 2020 07:47:16 +0000 x86_64 GNU/Linux
Linux MaxPlanck 5.6.3-arch1-1 #1 SMP PREEMPT Wed, 08 Apr 2020 07:47:16 +0000 x86_64 GNU/Linux
[@MaxPlanck ~]$ cat /sys/module/snd_hda_intel/parameters/moel
auto,(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null)
auto,(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null)
[@MaxPlanck ~]$ cat /proc/asound/pcm
00-00: USB Audio : USB Audio : playback 1 : capture 1
01-00: ALC294 Analog : ALC294 Analog : playback 1 : capture 1
01-03: HDMI 0 : HDMI 0 : playback 1
01-07: HDMI 1 : HDMI 1 : playback 1
01-08: HDMI 2 : HDMI 2 : playback 1
01-09: HDMI 3 : HDMI 3 : playback 1
01-10: HDMI 4 : HDMI 4 : playback 1
00-00: USB Audio : USB Audio : playback 1 : capture 1
01-00: ALC294 Analog : ALC294 Analog : playback 1 : capture 1
01-03: HDMI 0 : HDMI 0 : playback 1
01-07: HDMI 1 : HDMI 1 : playback 1
01-08: HDMI 2 : HDMI 2 : playback 1
01-09: HDMI 3 : HDMI 3 : playback 1
01-10: HDMI 4 : HDMI 4 : playback 1
[@MaxPlanck ~]$ hwinfo --sound
18: PCI 1f.3: 0403 Audio device
[Created at pci.386]
Unique ID: nS1_.9G5mT1GK4nF
SysFS ID: /devices/pci0000:00/0000:00:1f.3
SysFS BusID: 0000:00:1f.3
Hardware Class: sound
Model: "Intel Audio device"
Vendor: pci 0x8086 "Intel Corporation"
Device: pci 0x02c8
SubVendor: pci 0x1043 "ASUSTeK Computer Inc."
SubDevice: pci 0x1a61
Driver: "snd_hda_intel"
Driver Modules: "snd_hda_intel"
Memory Range: 0xc4318000-0xc431bfff (rw,non-prefetchable)
Memory Range: 0xc4100000-0xc41fffff (rw,non-prefetchable)
IRQ: 148 (833 events)
Module Alias: "pci:v00008086d000002C8sv00001043sd00001A61bc04sc03i80"
Driver Info #0:
Driver Status: snd_hda_intel is active
Driver Activation Cmd: "modprobe snd_hda_intel"
Driver Info #1:
Driver Status: snd_soc_skl is active
Driver Activation Cmd: "modprobe snd_soc_skl"
Driver Info #2:
Driver Status: snd_sof_pci is active
Driver Activation Cmd: "modprobe snd_sof_pci"
Config Status: cfg=new, avail=yes, need=no, active=unknown
18: PCI 1f.3: 0403 Audio device
[Created at pci.386]
Unique ID: nS1_.9G5mT1GK4nF
SysFS ID: /devices/pci0000:00/0000:00:1f.3
SysFS BusID: 0000:00:1f.3
Hardware Class: sound
Model: "Intel Audio device"
Vendor: pci 0x8086 "Intel Corporation"
Device: pci 0x02c8
SubVendor: pci 0x1043 "ASUSTeK Computer Inc."
SubDevice: pci 0x1a61
Driver: "snd_hda_intel"
Driver Modules: "snd_hda_intel"
Memory Range: 0xc4318000-0xc431bfff (rw,non-prefetchable)
Memory Range: 0xc4100000-0xc41fffff (rw,non-prefetchable)
IRQ: 148 (833 events)
Module Alias: "pci:v00008086d000002C8sv00001043sd00001A61bc04sc03i80"
Driver Info #0:
Driver Status: snd_hda_intel is active
Driver Activation Cmd: "modprobe snd_hda_intel"
Driver Info #1:
Driver Status: snd_soc_skl is active
Driver Activation Cmd: "modprobe snd_soc_skl"
Driver Info #2:
Driver Status: snd_sof_pci is active
Driver Activation Cmd: "modprobe snd_sof_pci"
Config Status: cfg=new, avail=yes, need=no, active=unknown
[@MaxPlanck ~]$ dmesg | grep "HDA"
[ 3.158314] input: HDA Intel PCH Headset Mic as /devices/pci0000:00/0000:00:1f.3/sound/card1/input21
[ 3.158356] input: HDA Intel PCH Headphone as /devices/pci0000:00/0000:00:1f.3/sound/card1/input22
[ 3.158397] input: HDA Intel PCH HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:1f.3/sound/card1/input23
[ 3.158431] input: HDA Intel PCH HDMI/DP,pcm=7 as /devices/pci0000:00/0000:00:1f.3/sound/card1/input24
[ 3.158497] input: HDA Intel PCH HDMI/DP,pcm=8 as /devices/pci0000:00/0000:00:1f.3/sound/card1/input25
[ 3.158549] input: HDA Intel PCH HDMI/DP,pcm=9 as /devices/pci0000:00/0000:00:1f.3/sound/card1/input26
[ 3.158588] input: HDA Intel PCH HDMI/DP,pcm=10 as /devices/pci0000:00/0000:00:1f.3/sound/card1/input27
[ 3.158314] input: HDA Intel PCH Headset Mic as /devices/pci0000:00/0000:00:1f.3/sound/card1/input21
[ 3.158356] input: HDA Intel PCH Headphone as /devices/pci0000:00/0000:00:1f.3/sound/card1/input22
[ 3.158397] input: HDA Intel PCH HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:1f.3/sound/card1/input23
[ 3.158431] input: HDA Intel PCH HDMI/DP,pcm=7 as /devices/pci0000:00/0000:00:1f.3/sound/card1/input24
[ 3.158497] input: HDA Intel PCH HDMI/DP,pcm=8 as /devices/pci0000:00/0000:00:1f.3/sound/card1/input25
[ 3.158549] input: HDA Intel PCH HDMI/DP,pcm=9 as /devices/pci0000:00/0000:00:1f.3/sound/card1/input26
[ 3.158588] input: HDA Intel PCH HDMI/DP,pcm=10 as /devices/pci0000:00/0000:00:1f.3/sound/card1/input27
[@MaxPlanck ~]$ lspci | grep [Aa]udio
00:1f.3 Audio device: Intel Corporation Device 02c8
00:1f.3 Audio device: Intel Corporation Device 02c8
# dmidecode 3.2
# dmidecode 3.2 Getting SMBIOS data from sysfs. SMBIOS 3.2.0 present. Table at 0x99F53000. Handle 0x0000, DMI type 0, 26 bytes BIOS Information Vendor: American Megatrends Inc. Version: UX534FTC.304 Release Date: 12/16/2019 Address: 0xF0000 Runtime Size: 64 kB ROM Size: 16 MB Characteristics: PCI is supported BIOS is upgradeable BIOS shadowing is allowed Boot from CD is supported Selectable boot is supported BIOS ROM is socketed EDD is supported 5.25"/1.2 MB floppy services are supported (int 13h) 3.5"/720 kB floppy services are supported (int 13h) 3.5"/2.88 MB floppy services are supported (int 13h) Print screen service is supported (int 5h) 8042 keyboard services are supported (int 9h) Serial services are supported (int 14h) Printer services are supported (int 17h) ACPI is supported USB legacy is supported Smart battery is supported BIOS boot specification is supported Targeted content distribution is supported UEFI is supported BIOS Revision: 5.15 Handle 0x0001, DMI type 1, 27 bytes System Information Manufacturer: ASUSTeK COMPUTER INC. Product Name: ZenBook UX534FTC_UX534FT Version: 1.0 Serial Number: ------------------ UUID: ------------------- Wake-up Type: Power Switch SKU Number: Family: ZenBook Handle 0x0002, DMI type 2, 15 bytes Base Board Information Manufacturer: ASUSTeK COMPUTER INC. Product Name: UX534FTC Version: 1.0 Serial Number: --------------- Asset Tag: ------------- Features: Board is a hosting board Board is replaceable Location In Chassis: MIDDLE Chassis Handle: 0x0003 Type: Motherboard Contained Object Handles: 0 Handle 0x0003, DMI type 3, 22 bytes Chassis Information Manufacturer: ASUSTeK COMPUTER INC. Type: Notebook Lock: Not Present Version: 1.0 Serial Number: ------------- Asset Tag: No Asset Tag Boot-up State: Safe Power Supply State: Safe Thermal State: Safe Security Status: None OEM Information: 0x00000000 Height: Unspecified Number Of Power Cords: 1 Contained Elements: 0 SKU Number: NA Handle 0x0007, DMI type 32, 20 bytes System Boot Information Status: No errors detected Handle 0x0008, DMI type 43, 31 bytes TPM Device Vendor ID: CTNI Specification Version: 2.0 Firmware Revision: 500.14 Description: INTEL Characteristics: Family configurable via platform software support OEM-specific Information: 0x00000000 Handle 0x0009, DMI type 16, 23 bytes Physical Memory Array Location: System Board Or Motherboard Use: System Memory Error Correction Type: None Maximum Capacity: 16 GB Error Information Handle: Not Provided Number Of Devices: 2 Handle 0x000A, DMI type 17, 84 bytes Memory Device Array Handle: 0x0009 Error Information Handle: Not Provided Total Width: 64 bits Data Width: 64 bits Size: 8192 MB Form Factor: Row Of Chips Set: None Locator: ChannelA-DIMM0 Bank Locator: BANK 0 Type: LPDDR3 Type Detail: Synchronous Speed: 2133 MT/s Manufacturer: Samsung Serial Number: 00000000 Asset Tag: 9876543210 Part Number: K4EBE3 4ED-EGCG Rank: 2 Configured Memory Speed: 2133 MT/s Minimum Voltage: 1.2 V Maximum Voltage: 1.2 V Configured Voltage: 1.2 V Memory Technology: DRAM Memory Operating Mode Capability: Volatile memory Firmware Version: Not Specified Module Manufacturer ID: Bank 1, Hex 0xCE Module Product ID: Unknown Memory Subsystem Controller Manufacturer ID: Unknown Memory Subsystem Controller Product ID: Unknown Non-Volatile Size: None Volatile Size: 8 GB Cache Size: None Logical Size: None Handle 0x000B, DMI type 17, 84 bytes Memory Device Array Handle: 0x0009 Error Information Handle: Not Provided Total Width: 64 bits Data Width: 64 bits Size: 8192 MB Form Factor: Row Of Chips Set: None Locator: ChannelB-DIMM0 Bank Locator: BANK 2 Type: LPDDR3 Type Detail: Synchronous Speed: 2133 MT/s Manufacturer: Samsung Serial Number: 00000000 Asset Tag: 9876543210 Part Number: K4EBE3 4ED-EGCG Rank: 2 Configured Memory Speed: 2133 MT/s Minimum Voltage: 1.2 V Maximum Voltage: 1.2 V Configured Voltage: 1.2 V Memory Technology: DRAM Memory Operating Mode Capability: Volatile memory Firmware Version: Not Specified Module Manufacturer ID: Bank 1, Hex 0xCE Module Product ID: Unknown Memory Subsystem Controller Manufacturer ID: Unknown Memory Subsystem Controller Product ID: Unknown Non-Volatile Size: None Volatile Size: 8 GB Cache Size: None Logical Size: None Handle 0x000C, DMI type 19, 31 bytes Memory Array Mapped Address Starting Address: 0x00000000000 Ending Address: 0x003FFFFFFFF Range Size: 16 GB Physical Array Handle: 0x0009 Partition Width: 2 Handle 0x001F, DMI type 10, 26 bytes On Board Device 1 Information Type: Video Status: Enabled Description: VGA On Board Device 2 Information Type: Ethernet Status: Enabled Description: GLAN On Board Device 3 Information Type: Ethernet Status: Enabled Description: WLAN On Board Device 4 Information Type: Sound Status: Enabled Description: Audio CODEC On Board Device 5 Information Type: SATA Controller Status: Enabled Description: SATA Controller On Board Device 6 Information Type: Other Status: Enabled Description: USB 2.0 Controller On Board Device 7 Information Type: Other Status: Enabled Description: USB 3.0 Controller On Board Device 8 Information Type: Other Status: Enabled Description: SMBus Controller On Board Device 9 Information Type: Other Status: Enabled Description: Card Reader On Board Device 10 Information Type: Other Status: Enabled Description: Cmos Camera On Board Device 11 Information Type: Other Status: Enabled Description: Bluetooth Handle 0x0020, DMI type 11, 5 bytes OEM Strings String 1: (ask if needed) String 2: (ask if needed) String 3: (ask if needed) String 4: String 5: (ask if needed) Handle 0x0021, DMI type 12, 5 bytes System Configuration Options Option 1: SMI:00B26C Option 2: DSN: Option 3: DSN: Option 4: DSN: Handle 0x0022, DMI type 20, 35 bytes Memory Device Mapped Address Starting Address: 0x00000000000 Ending Address: 0x001FFFFFFFF Range Size: 8 GB Physical Device Handle: 0x000A Memory Array Mapped Address Handle: 0x000C Partition Row Position: Unknown Interleave Position: 1 Interleaved Data Depth: 1 Handle 0x0023, DMI type 20, 35 bytes Memory Device Mapped Address Starting Address: 0x00200000000 Ending Address: 0x003FFFFFFFF Range Size: 8 GB Physical Device Handle: 0x000B Memory Array Mapped Address Handle: 0x000C Partition Row Position: Unknown Interleave Position: 2 Interleaved Data Depth: 1 Handle 0x0024, DMI type 221, 12 bytes OEM-specific Type Header and Data: DD 0C 24 00 01 01 00 02 00 00 A4 11 Strings: BIOS Guard Handle 0x0025, DMI type 221, 26 bytes OEM-specific Type Header and Data: DD 1A 25 00 03 01 00 09 00 0F 40 00 02 00 00 00 00 BE 00 03 00 01 05 00 00 00 Strings: Reference Code - CPU uCode Version TXT ACM version Handle 0x0026, DMI type 221, 26 bytes OEM-specific Type Header and Data: DD 1A 26 00 03 01 00 09 00 0F 40 00 02 00 00 00 00 00 00 03 04 0E 00 00 25 04 Strings: Reference Code - ME MEBx version ME Firmware Version Consumer SKU Handle 0x0027, DMI type 221, 54 bytes OEM-specific Type Header and Data: DD 36 27 00 07 01 00 09 00 0F 40 00 02 03 FF FF FF FF FF 04 00 FF FF FF 00 00 05 00 FF FF FF 00 00 06 00 FF FF FF FF FF 07 00 15 FF FF FF FF 08 00 00 FF FF FF FF Strings: Reference Code - CML PCH PCH-CRID Status Disabled PCH-CRID Original Value PCH-CRID New Value OPROM - RST - RAID ChipsetInit Base Version ChipsetInit Oem Version Handle 0x0028, DMI type 221, 54 bytes OEM-specific Type Header and Data: DD 36 28 00 07 01 00 09 00 0F 40 00 02 00 00 07 01 65 00 03 00 09 00 0F 40 00 04 05 FF FF FF FF FF 06 00 00 00 00 0C 00 07 00 00 00 00 0C 00 08 00 FF FF FF FF FF Strings: Reference Code - SA - System Agent Reference Code - MRC SA - PCIe Version SA-CRID Status Disabled SA-CRID Original Value SA-CRID New Value OPROM - VBIOS Handle 0x0029, DMI type 221, 12 bytes OEM-specific Type Header and Data: DD 0C 29 00 01 01 00 04 00 00 00 00 Strings: FSP Binary Version Handle 0x002A, DMI type 7, 27 bytes Cache Information Socket Designation: L1 Cache Configuration: Enabled, Not Socketed, Level 1 Operational Mode: Write Back Location: Internal Installed Size: 256 kB Maximum Size: 256 kB Supported SRAM Types: Synchronous Installed SRAM Type: Synchronous Speed: Unknown Error Correction Type: Parity System Type: Unified Associativity: 8-way Set-associative Handle 0x002B, DMI type 7, 27 bytes Cache Information Socket Designation: L2 Cache Configuration: Enabled, Not Socketed, Level 2 Operational Mode: Write Back Location: Internal Installed Size: 1024 kB Maximum Size: 1024 kB Supported SRAM Types: Synchronous Installed SRAM Type: Synchronous Speed: Unknown Error Correction Type: Single-bit ECC System Type: Unified Associativity: 4-way Set-associative Handle 0x002C, DMI type 7, 27 bytes Cache Information Socket Designation: L3 Cache Configuration: Enabled, Not Socketed, Level 3 Operational Mode: Write Back Location: Internal Installed Size: 8192 kB Maximum Size: 8192 kB Supported SRAM Types: Synchronous Installed SRAM Type: Synchronous Speed: Unknown Error Correction Type: Multi-bit ECC System Type: Unified Associativity: 16-way Set-associative Handle 0x002D, DMI type 4, 48 bytes Processor Information Socket Designation: U3E1 Type: Central Processor Family: Core i7 Manufacturer: Intel(R) Corporation ID: EC 06 08 00 FF FB EB BF Signature: Type 0, Family 6, Model 142, Stepping 12 Flags: FPU (Floating-point unit on-chip) VME (Virtual mode extension) DE (Debugging extension) PSE (Page size extension) TSC (Time stamp counter) MSR (Model specific registers) PAE (Physical address extension) MCE (Machine check exception) CX8 (CMPXCHG8 instruction supported) APIC (On-chip APIC hardware supported) SEP (Fast system call) MTRR (Memory type range registers) PGE (Page global enable) MCA (Machine check architecture) CMOV (Conditional move instruction supported) PAT (Page attribute table) PSE-36 (36-bit page size extension) CLFSH (CLFLUSH instruction supported) DS (Debug store) ACPI (ACPI supported) MMX (MMX technology supported) FXSR (FXSAVE and FXSTOR instructions supported) SSE (Streaming SIMD extensions) SSE2 (Streaming SIMD extensions 2) SS (Self-snoop) HTT (Multi-threading) TM (Thermal monitor supported) PBE (Pending break enabled) Version: Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz Voltage: 0.8 V External Clock: 100 MHz Max Speed: 8300 MHz Current Speed: 2673 MHz Status: Populated, Enabled Upgrade: Socket BGA1528 L1 Cache Handle: 0x002A L2 Cache Handle: 0x002B L3 Cache Handle: 0x002C Serial Number: To Be Filled By O.E.M. Asset Tag: To Be Filled By O.E.M. Part Number: To Be Filled By O.E.M. Core Count: 4 Core Enabled: 4 Thread Count: 8 Characteristics: 64-bit capable Multi-Core Hardware Thread Execute Protection Enhanced Virtualization Power/Performance Control Handle 0x002E, DMI type 131, 64 bytes OEM-specific Type Header and Data: 83 40 2E 00 31 00 00 00 00 00 00 00 00 00 00 00 F8 00 84 02 00 00 00 00 01 00 00 00 00 00 0E 00 25 04 00 00 00 00 00 00 FE 00 FF FF 00 00 00 00 00 00 00 00 22 00 00 00 76 50 72 6F 00 00 00 00 Handle 0x002F, DMI type 13, 22 bytes BIOS Language Information Language Description Format: Long Installable Languages: 1 en|US|iso8859-1 Currently Installed Language: en|US|iso8859-1 Handle 0x0030, DMI type 41, 11 bytes Onboard Device Reference Designation: VGA Type: Video Status: Enabled Type Instance: 1 Bus Address: 0000:00:02.0 Handle 0x0031, DMI type 41, 11 bytes Onboard Device Reference Designation: Second VGA Type: Video Status: Enabled Type Instance: 2 Bus Address: 0000:02:00.0 Handle 0x0032, DMI type 41, 11 bytes Onboard Device Reference Designation: WLAN Type: Ethernet Status: Enabled Type Instance: 1 Bus Address: 0000:00:14.3 Handle 0x0033, DMI type 41, 11 bytes Onboard Device Reference Designation: Card Reader Type: Other Status: Disabled Type Instance: 1 Handle 0x0034, DMI type 221, 89 bytes OEM-specific Type Header and Data: DD 59 34 00 0C 01 00 FF FF FF FF FF 02 00 FF FF FF FF FF 03 04 FF FF FF FF FF 05 06 FF FF FF FF FF 07 08 FF FF FF FF FF 09 00 00 00 00 00 00 0A 00 FF FF FF FF FF 0B 00 FF FF 00 00 00 0C 00 00 09 00 92 10 0D 0E 01 05 02 00 00 0F 00 00 07 00 00 00 10 00 00 02 00 0F 00 Strings: Lan Phy Version Sensor Firmware Version Debug Mode Status Disabled Performance Mode Status Disabled Debug Use USB(Disabled:Serial) Disabled ICC Overclocking Version UNDI Version EC FW Version GOP Version Royal Park Version BP1520_Formal_P01_RP01 Platform Version Client Silicon Version Handle 0x0035, DMI type 136, 6 bytes OEM-specific Type Header and Data: 88 06 35 00 00 00 Handle 0x0036, DMI type 14, 26 bytes Group Associations Name: Firmware Version Info Items: 7 0x0024 (OEM-specific) 0x0025 (OEM-specific) 0x0026 (OEM-specific) 0x0027 (OEM-specific) 0x0028 (OEM-specific) 0x0029 (OEM-specific) 0x0034 (OEM-specific) Handle 0x0037, DMI type 14, 8 bytes Group Associations Name: $MEI Items: 1 0x0000 (OEM-specific) Handle 0x0038, DMI type 219, 106 bytes OEM-specific Type Header and Data: DB 6A 38 00 01 04 01 45 02 00 90 06 01 10 80 20 00 00 00 00 40 00 00 01 1F 00 00 C9 03 40 44 02 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 03 00 00 00 80 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 04 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Strings: MEI1 MEI2 MEI3 MEI4 Handle 0x0039, DMI type 127, 4 bytes End Of Table
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