Help with Audient iD14

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Hi everyone. 

I bought an Audient iD14 audio interface, which is supposed to be USB Audio Class 2 compliant, but thus far I have been unable to get it to work as expected.

I am unable to select the device using alsamixer. I did manage to hear stereo playback, but front right is extremely soft compared to front left. 

I ran also-info which uploaded debug info to:    

http://www.alsa-project.org/db/?f=47fc359b76937a58100abbca82c3b77750599c54

Any help or guidance will be appreciated.

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