Request for Help

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Hello,
I hope posting here is appropriate. A recent install of mint 16 petra
(cinamon) on an ASUS F550L laptop with intel HDA and HDMI sound cards.
Two problems (that I can see).

Pulse audio Volume control Inputs shows 2 microphone options - 1 
labelled Internal Microphone and 2 labelled Microphone. The Internal
Microphone does not seem to work at all. The Microphone works but
extremely low volume (useless) and very high noise.

In addition switching to the Microphone Input shuts off Output.

I have previously posted in Mint forum but have had no reply. Things I
have tried from other post reading on various forums likewise have had
no effect. alsamixer levels are all unmuted and (except for Master) at
maximum levels. Sound output is very good and both headphones and HDMI
sound is also good.

thanks in advance for any help
Rob

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