Greetings,
We would like to take this opportunity to inform you that
Maxsmith Group Ltd has organized a seminar on
"Administrative Assistants and Executive Secretaries
Seminar" on 22th and 23th August 2013 at Sarova Stanley
Hotel Nairobi. We would be highly honored if you can spare
some time from your busy schedule to attend the seminar. We
do look forward to seeing you.
Read more about this seminar from our
website / Download pdf and print / continue reading below.....
Administrative Assistants & Executive
Secretaries Seminar - 22nd & 23rd August
2013 @ Sarova Stanley,
Nairobi, Kenya.
Management
assistants and professional secretaries are struggling with
an ever-increasing workload, in jobs considered among the
most difficult, both in the private and public sectors. This
unique workshop has been specifically designed for those
competent workers to obtain current knowledge and
competencies in the practice of this demanding
profession.
Workshop
Objectives
The focus is on practical skills,
tools and techniques to improve productivity, build a
winning team with management and peers, and maximize value
to your organization. The specific objectives of this unique
experience are to help you:
- Set and negotiate goals and priorities in
partnership with your manager(s);
- Organize your day and manage your time including
deadlines, e-mail, voice mail, meetings, drop-in visitors
and time-wasters;
- Validate where your time actually goes (based on
facts not perceptions)
- Prevent crises, manage conflicts, difficult people
and awkward situations assertively using Roger Fisher's
method
- Make your manager(s), peers, teammates and staff (if
any) more effective; improve your working relationships;
assume more leadership and managerial responsibility without
the benefit of authority;
- Clarify your role, prevent role conflict, and excel
in working with peers, multiple managers and demanding
clients;
- Harness the untapped opportunities brought about by
the power of new technologies
- Practice in a friendly atmosphere and seek guidance
from the seminar leader
- Make your job more meaningful, build trust, and take
charge of your growth and career plans.
Prework
Much of your time during this workshop
will be invested to deal with back-office challenges,
opportunities, and skills to deliver top performance and
build a winning team. We believe learning occurs most
readily when quickly applied to real-life situations you
care about. Therefore, we want you to do some thinking
before the workshop about two interpersonal situations you
have a difficulty with on the job, e.g. negotiating
priorities with one or more bosses, cutting off
conversations, keeping people from disturbing your
manager(s), delegating work to others, enforcing deadlines.
Who is involved? When does it occur? How do you usually
handle the situation?
Why Is This Program
Unique?
This workshop is practical in every
sense of the word by virtue of several unique features:
- You will leave with proven techniques and skills to
effectively manage the obstacles facing experienced
secretaries and management assistants such as the constant
change in priorities and task urgency, the need to meet the
expectations of multiple bosses, limited authority, dealing
with powerful individuals, scarce resources, coupled with
the challenges to balance relentless work demands with
personal obligations.
- The curriculum integrates a rigorous, thorough and
practical approach that goes beyond what others cover in
courses of same duration. You will be trained to apply a
unique framework derived from the seminar leader's own
practice. Originally developed for managers, this framework
was found practical and highly relevant to the needs of
executive secretaries and administrative assistants who have
attended this program.
- In summary, this workshop provides you with
leading-edge people skills plus tools and techniques to
yield high payback to your organization and real worth to
its clients, in the shortest possible time.
Seminar
Information:
Event
Date: August 22th to
23th, 2013
Duration: 2 Days
Time: 8:30AM - 4:30PM
Venue: Sarova Stanley Hotel, Nairobi,
Kenya.
Delegation
size = 30
Charges: Ksh. 36,500 + VAT (Ksh.
5,840) = 42,340 Per Participant / $500 USD
Charges Include: Professionals
fees, Learning materials, Meals & Refreshments
Charges do not Include:
Accomodation, dinner and travel
◊ Reserve a Spot
Now. Limited Slots Available.
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Detailed Course Outline:
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1. Introduction: Working
Together
- Framework and tools
- Personal assistance
- Unique resources for admin. assistants
& secretaries
- Managing conflicts & difficult
people.
An introduction. More later.
2. Taking Charge without the Benefit
of Authority
- Understanding the importance of your
position
- How to get and apply constructive power
and get results without the benefit of authority
- How to use other instruments of
influence and control
- Demonstration and practice
- Profession executive assistant: A model
of success
- Managing your boss: How to help building
a winning team
3. How to Set Goals and
Priorities: Goal Maps
- How to set personal and business goals:
practical tests
- How to validate your objectives and
prevent serious errors
- Practice exercise on validating business
and personal goals
- How to negotiate and resolve goal
conflicts
- How to set and validate priority:
Practical in-basket exercise
4. Personal Organization -
Scheduling Your Day
- How to assess urgency and set reasonable
deadlines
- Griessman: Know where your time
goes
- How to control your day and focus on
high-return tasks
- How to work in an open-office
environment
- The quiet hour: How to make it
happen
5. How to Reduce Workload and
Work Smarter
- Working smarter not harder
- Eight ways to secure greater control
over your agenda
- Four bad drivers to watch
- High-productivity tools for managers and
assistants
6. Face-to-Face Meetings and
Conference Calls
- Video: Meetings Bloody
Meetings
- How to define and communicate the
purpose, agenda, and setting (time & location) for a
meeting
- Sequencing agenda items: Going beyond
priority and urgency to avoid common pitfalls
- How to set and communicate the ground
rules in advance
- How to run effective meetings, stimulate
a dialogue, remain focused and on target, summarize and
record progress and conclusions
- Managing follow-up issues: who does
what? When?
- Who should be informed?
- Admiral Rickover tips and Harvard tools
for flawless management of meetings
7. How to Improve E-mail & Other
Communication Skills
- How to prevent verbal and written
misunderstandings
- Set of words to avoid; powerful
vocabulary to use
- How to harness the power of e-mail: 26
practical tips
- Professional telephone and voicemail
techniques (supplementary materials)
- Reading skills: Best practices from high
achievers
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8. How to Control Major
Time-Wasters
- How to control drop-in visitors and get
your work done
- How to substantially reduce frequent
interruptions by superiors and peers
- Demonstration and practice
- How to say "No" without
offending anyone?
- Dealing with other major time-wasters
- Phone calls, paperwork, equipment
and working tools
9. Managing Conflict, Difficult
People and Situations
- Understanding interpersonal-situation
dynamics and the different mindsets, motives and fears of
difficult people
- Managing both aggressive and passive
people including bosses, coworkers, and others
- Video demonstration and group discussion
on managing people who are passive, resistant or openly
hostile
- How to go beyond symptoms to identify
the real sources of conflict
- From conflicting to cooperative
relationships: FIRO-B tips on openness, trust and
communication
- Working with a difficult boss: Skills
& practical tips; demonstration
10. Tools for Rapid Internet
Search and
Other Profitable Applications for Admin.
Assistants
- Getting prompt results with the best
search engines
- Mining the Web: Live online
demonstration
- New ways to accelerate composition and
validate phrases not found in dictionaries
- Proven practical tips to avoid wasting
time online
- Teamwork: How to use the Invisible Web
to improve performance
11. Leadership &
Delegation:
Preparing for managerial responsibility
- How to clarify your role with management
and coworkers
- Team Exercise: How to prevent role
conflicts between managers, assistants and others
- Degrees of delegation
- What and how to delegate work to
others
- Getting your manager to delegate to
you
- The foundations of a winning team
(compatibility):
- How to lever each other
strentghs
- Leadership: Key attributes that will
help you lead both in a normal situation and in crisis
12. Building the Foundation for
Career Excellence
- Removing barriers to professional
growth
- Most valuable leadership knowledge (not
necessarily diplomas) and skills for leaders and
assistants
- Beyond accuracy and speed: Lessons from
ex-secretaries
- Sarina Russo: A role model from the
bottom of the heap
- Carly Fiorina: From typist to
President, Hewlett-Packard
- Robin Eisenbrei: A trailblazer in an
industry mostly run by men
- Maximizing opportunity and visibility
- Turning your job into a career
step
- Herb Shepard: Essence of a
Proactive Life
13. Synthesis &
Conclusion
- How to achieve balance and fully enjoy
life
- Best sources for ongoing
improvement
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