The installer created an error log file also. I don't have the computational capacity to understand what is being said so I thought I would post it: 1: Using product language 1033 2: 1: Extracting support file setup.inx to C:\users\rg\Temp\{EF0151BB-C43F-4BBD-A853-503DFFE943B8}\setup.inx 2: 1: Opening stream of file C:\users\rg\Temp\{E039AC7A-4850-4852-85E6-C238531C0C00}\ISSetup.dll 2: 1: Extracting support file ISRT.dll to C:\users\rg\Temp\{EF0151BB-C43F-4BBD-A853-503DFFE943B8}\ISRT.dll 2: 1: Extracting support file setup.exe to C:\users\rg\Temp\{EF0151BB-C43F-4BBD-A853-503DFFE943B8}\setup.exe 2: 1: Extracting support file _isres1033.dll to C:\users\rg\Temp\{EF0151BB-C43F-4BBD-A853-503DFFE943B8}\_isres.dll 2: 1: Extracting support file String1033.txt to C:\users\rg\Temp\{EF0151BB-C43F-4BBD-A853-503DFFE943B8}\String1033.txt 2: 1: Extracting support file _isuser1033.dll to C:\users\rg\Temp\{EF0151BB-C43F-4BBD-A853-503DFFE943B8}\_isuser.dll 2: Starting to extract setup files Getting SUPPORTDIR property : C:\users\rg\Temp\{EF0151BB-C43F-4BBD-A853-503DFFE943B8} Extracting SetupFiles to: C:\users\rg\Temp\{EF0151BB-C43F-4BBD-A853-503DFFE943B8} Getting ISSetupFile table view Executing ISSetupFile table view Extracting Setup File: C:\users\rg\Temp\{EF0151BB-C43F-4BBD-A853-503DFFE943B8}\ELUA.rtf Setting SUPPORTDIR property to: C:\users\rg\Temp\{EF0151BB-C43F-4BBD-A853-503DFFE943B8} Setting ISSETUPFILESCOMPLETED property InstallShield - ISSetAllUsers (Begin) Opening Database {BCA84D7C-85A5-4255-9BAB-075255A8CC8A} 1.56.4094.31812 257 {507845ED-5596-417E-8EFB-5E85EB458EAA} 0.0.0.0 99.99.99.99 769 {2A972BED-804A-49D1-9261-43FF3BA2AED0} 0.0.0.0 99.99.99.99 769 {9B07DB9D-5915-4240-A20D-29B2BDAB1F2D} 0.0.0.0 99.99.99.99 769 Closing Database InstallShield - ISSetAllUsers (End) Action 15:59:01: AppSearch. Searching for installed applications Property: IE6FOUND, Signature: sigShdocvw Action 15:59:02: LaunchConditions. Evaluating launch conditions Action 15:59:02: FindRelatedProducts. Searching for related applications Action 15:59:02: CostInitialize. Computing space requirements Action 15:59:02: FileCost. Computing space requirements 1: Failed to launch action 'RemoveAdmin_V23', error is 1627 2: