I downloaded the help and tutorial files from turbo squid and unpacked them. Both the folders in C:\gmax were empty, so I put the unpacked folders in as they unpacked. No result. I then moved the contents of the folders up on level (i.e. from gmax/Help/help to gmax/Help). Now the application crashes when you try to access the Help menu with an "application error". It does show the frame for the help system. Here is what was on the console output file: fixme:win:EnumDisplayDevicesW ((null),0,0x22ce370,0x00000000), stub! fixme:d3d:swapchain_init Add OpenGL context recreation support to context_validate_onscreen_formats fixme:d3d:swapchain_init Add OpenGL context recreation support to context_validate_onscreen_formats fixme:d3d:swapchain_init Add OpenGL context recreation support to context_validate_onscreen_formats fixme:d3d:swapchain_init Add OpenGL context recreation support to context_validate_onscreen_formats fixme:d3d:swapchain_init Add OpenGL context recreation support to context_validate_onscreen_formats fixme:d3d:swapchain_init Add OpenGL context recreation support to context_validate_onscreen_formats fixme:d3d:swapchain_init Add OpenGL context recreation support to context_validate_onscreen_formats fixme:d3d:swapchain_init Add OpenGL context recreation support to context_validate_onscreen_formats fixme:d3d:swapchain_init Add OpenGL context recreation support to context_validate_onscreen_formats fixme:heap:RtlCompactHeap (0xd8e000, 0x0) stub fixme:atl:AtlModuleInit SEMI-STUB (0x63323950 0x633233e8 0x63300000) fixme:d3d:swapchain_init Add OpenGL context recreation support to context_validate_onscreen_formats fixme:d3d:swapchain_init Add OpenGL context recreation support to context_validate_onscreen_formats err:wgl:internal_SetPixelFormat Invalid operation on root_window err:d3d:context_set_pixel_format Failed to set pixel format 3 on device context 0x27c, last error 0. err:d3d:context_update_window Failed to set pixel format 3 on device context 0x27c. fixme:d3d:swapchain_init Add OpenGL context recreation support to context_validate_onscreen_formats fixme:d3d:swapchain_init Add OpenGL context recreation support to context_validate_onscreen_formats fixme:htmlhelp:HtmlHelpW Not all HH cases handled correctly fixme:shdocvw:PersistStorage_InitNew (0x1311fd0)->(0x3231a6dc) err:mmtime:TIME_MMTimeStop Timer still active?! Mostly fixme's but there are some err notes in there. I am afraid they are beyond what I know.