Thanks for the reply. The snapman.sys was from an install of Acronis which didn't work anyway. I renamed my .wine and reinstalled office and tried running the sp3 update again. This time it seemed to install but when I checked the version number of word and excel they were both still the original version and have not actually been updated despite the installer appearing to run properly. I reran it with output to a text file and have put it below. There seem to be errors about missing dlls. Can I add these manually somehow? thanks Code: fixme:advapi:CheckTokenMembership ((nil) 0x14cae0 0x32fd28) stub! fixme:advapi:DecryptFileA "C:\\windows\\temp\\IXP000.TMP\\" 00000000 fixme:advapi:LookupAccountNameW (null) L"me" (nil) 0x33c378 (nil) 0x33c37c 0x33c370 - stub fixme:advapi:LookupAccountNameW (null) L"me" 0x1660f8 0x33c378 0x163a48 0x33c37c 0x33c370 - stub fixme:msi:MsiSourceListGetInfoW Unhandled context 4 fixme:msi:MsiSourceListGetInfoW Unhandled context 4 fixme:advapi:CheckTokenMembership ((nil) 0xe673a0 0x158e3ac) stub! fixme:shell:DllCanUnloadNow stub fixme:msi:ACTION_HandleStandardAction unhandled standard action L"SetODBCFolders" fixme:msi:msi_unimplemented_action_stub RemoveExistingProducts -> 76 ignored L"Upgrade" table values fixme:mscoree:LoadLibraryShim (0x7e01488c L"fusion.dll", (nil), (nil), 0x33c7d0): semi-stub fixme:msi:resolve_keypath UNIMPLEMENTED keypath as ODBC Source fixme:msi:msi_unimplemented_action_stub UnpublishComponents -> 807 ignored L"PublishComponent" table values err:rpc:I_RpcGetBuffer no binding fixme:msi:msi_unimplemented_action_stub DeleteServices -> 2 ignored L"ServiceControl" table values fixme:msi:msi_unimplemented_action_stub UnregisterTypeLibraries -> 69 ignored L"TypeLib" table values fixme:msi:msi_unimplemented_action_stub UnregisterFonts -> 191 ignored L"Font" table values fixme:msi:msi_unimplemented_action_stub RemoveRegistryValues -> 324 ignored L"RemoveRegistry" table values fixme:msi:msi_unimplemented_action_stub UnregisterClassInfo -> 2 ignored L"AppId" table values fixme:msi:msi_unimplemented_action_stub UnregisterExtensionInfo -> 78 ignored L"Extension" table values fixme:msi:msi_unimplemented_action_stub UnregisterProgIdInfo -> 386 ignored L"ProgId" table values fixme:msi:msi_unimplemented_action_stub UnregisterMIMEInfo -> 12 ignored L"MIME" table values fixme:msi:msi_unimplemented_action_stub RemoveIniValues -> 2 ignored L"RemoveIniFile" table values fixme:msi:msi_unimplemented_action_stub RemoveShortcuts -> 18 ignored L"Shortcut" table values fixme:msi:msi_unimplemented_action_stub RemoveDuplicateFiles -> 2 ignored L"DuplicateFile" table values fixme:msi:msi_unimplemented_action_stub RemoveFolders -> 62 ignored L"CreateFolder" table values fixme:msi:ITERATE_DuplicateFiles We should track these duplicate files as well fixme:msi:ITERATE_DuplicateFiles We should track these duplicate files as well fixme:msi:ITERATE_CreateShortcuts poorly handled shortcut format, advertised shortcut fixme:msi:ITERATE_CreateShortcuts poorly handled shortcut format, advertised shortcut fixme:msi:ITERATE_CreateShortcuts poorly handled shortcut format, advertised shortcut fixme:msi:ITERATE_CreateShortcuts poorly handled shortcut format, advertised shortcut fixme:msi:ITERATE_CreateShortcuts poorly handled shortcut format, advertised shortcut fixme:msi:ITERATE_CreateShortcuts poorly handled shortcut format, advertised shortcut fixme:msi:ITERATE_CreateShortcuts poorly handled shortcut format, advertised shortcut fixme:msi:ITERATE_CreateShortcuts poorly handled shortcut format, advertised shortcut fixme:msi:ITERATE_CreateShortcuts poorly handled shortcut format, advertised shortcut fixme:msi:ITERATE_CreateShortcuts poorly handled shortcut format, advertised shortcut fixme:msi:ITERATE_CreateShortcuts poorly handled shortcut format, advertised shortcut fixme:msi:ITERATE_CreateShortcuts poorly handled shortcut format, advertised shortcut fixme:shell:DllCanUnloadNow stub fixme:shell:DllCanUnloadNow stub err:msi:register_progid L"Wisptis.TabletManager.1" has no class err:msi:register_progid L"Access.BlankProjectTemplate.11" has no class err:msi:register_progid L"wordhtmlfile" has no class err:msi:register_progid L"wordxmlfile" has no class err:msi:register_progid L"wordhtmltemplate" has no class err:msi:register_progid L"InfoPath.Document.1" has no class err:msi:register_progid L"Access.Shortcut.Module.1" has no class err:msi:register_progid L"Access.Shortcut.Form.1" has no class err:msi:register_progid L"Access.Shortcut.Diagram.1" has no class err:msi:register_progid L"Access.Shortcut.Macro.1" has no class err:msi:register_progid L"Access.Shortcut.Query.1" has no class err:msi:register_progid L"Access.Shortcut.Report.1" has no class err:msi:register_progid L"Access.Shortcut.StoredProcedure.1" has no class err:msi:register_progid L"Access.Shortcut.Table.1" has no class err:msi:register_progid L"Access.Shortcut.View.1" has no class err:msi:register_progid L"Access.Shortcut.DataAccessPage.1" has no class err:msi:register_progid L"accesshtmlfile" has no class err:msi:register_progid L"MSPaper.Document" has no class err:msi:register_progid L"Access.BlankDatabaseTemplate.11" has no class err:msi:register_progid L"Access.WizardDataFile.11" has no class err:msi:register_progid L"Access.Workgroup.11" has no class err:msi:register_progid L"Access.DatabaseWizardTemplate.11" has no class err:msi:register_progid L"MediaPackageFile" has no class err:msi:register_progid L"msgfile" has no class err:msi:register_progid L"Office.Binder.9" has no class err:msi:register_progid L"Office.Binder.Template.9" has no class err:msi:register_progid L"Office.Binder.Wizard.9" has no class err:msi:register_progid L"Outlook.Template" has no class err:msi:register_progid L"ossfile" has no class err:msi:register_progid L"powerpointhtmltemplate" has no class err:msi:register_progid L"powerpointhtmlfile" has no class err:msi:register_progid L"prffile" has no class err:msi:register_progid L"accessthmltemplate" has no class err:msi:register_progid L"Excelhtmlfile" has no class err:msi:register_progid L"Excelhtmltemplate" has no class err:msi:register_progid L"xnkfile" has no class err:msi:register_progid L"InfoPath.SolutionManifest.1" has no class err:msi:register_progid L"InfoPath.Solution.1" has no class err:msi:register_progid L"Wisptis.TabletManager" has no class fixme:msi:ACTION_RegisterMIMEInfo Handle non null for field 3 err:ole:CoGetClassObject class {6daf9757-2e37-11d2-aec9-00c04fb68820} not registered err:ole:CoGetClassObject no class object {6daf9757-2e37-11d2-aec9-00c04fb68820} could be created for context 0x1 err:ole:CoGetClassObject class {4e14fba2-2e22-11d1-9964-00c04fbbb345} not registered err:ole:create_server class {4e14fba2-2e22-11d1-9964-00c04fbbb345} not registered fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported err:ole:CoGetClassObject no class object {4e14fba2-2e22-11d1-9964-00c04fbbb345} could be created for context 0x15 fixme:shell:DllCanUnloadNow stub fixme:shell:DllCanUnloadNow stub fixme:shell:DllCanUnloadNow stub fixme:shell:DllCanUnloadNow stub fixme:shell:DllCanUnloadNow stub fixme:shell:DllCanUnloadNow stub fixme:shell:DllCanUnloadNow stub fixme:shell:DllCanUnloadNow stub fixme:shell:DllCanUnloadNow stub fixme:shell:DllCanUnloadNow stub fixme:shell:DllCanUnloadNow stub err:rpc:I_RpcGetBuffer no binding fixme:advapi:SetNamedSecurityInfoW L"ose" 2 4 (nil) (nil) 0x115ed08 (nil) fixme:advapi:SetNamedSecurityInfoW L"ose" 2 4 (nil) (nil) 0x115edc8 (nil) fixme:msi:msi_unimplemented_action_stub BindImage -> 12 ignored L"BindImage" table values err:msi:ACTION_CallDllFunction Custom action (L"C:\\windows\\temp\\msiffc1.tmp":L"ModiInstallPrinter") caused a page fault: c0000005 Successfully registered DLL C:\windows\system32\FM20.DLL err:module:import_dll Library msrepl40.dll (which is needed by L"C:\\Program Files\\Microsoft Office\\OFFICE11\\1033\\MSRCLR40.DLL") not found err:module:import_dll Library msjet40.dll (which is needed by L"C:\\Program Files\\Microsoft Office\\OFFICE11\\1033\\MSRCLR40.DLL") not found err:module:import_dll Library VBAJET32.dll (which is needed by L"C:\\Program Files\\Microsoft Office\\OFFICE11\\1033\\MSRCLR40.DLL") not found err:module:import_dll Library msjter40.dll (which is needed by L"C:\\Program Files\\Microsoft Office\\OFFICE11\\1033\\MSRCLR40.DLL") not found Failed to load DLL C:\Program Files\Microsoft Office\OFFICE11\1033\MSRCLR40.DLL Successfully registered dll L"C:\\Program Files\\Microsoft Office\\OFFICE11\\EXSEC32.DLL" err:ole:create_server class {a1f4e726-8cf1-11d1-bf92-0060081ed811} not registered err:ole:CoGetClassObject no class object {a1f4e726-8cf1-11d1-bf92-0060081ed811} could be created for context 0x4 fixme:sti:stillimagew_UnregisterLaunchApplication (0x11667f8, L"Microsoft Office Document Scanning"): stub