James, I fully share your viewpoint, but I have to disagree with the use of the word "idiots", or derivatives. It is incorrect and can not help Wine.I have done quite a bit of helpdesk and learned to respect the users, which most IT people don't. They like to call users idiots, when in fact the users might just be ignorant in a fair way (no training, no time, no personal interest, other priorities - do their work, enjoy the game they paid). Even worse, often it is the fault of the IS system and it's all to easy to blame the user. Sorry for the preaching, I understand you are an experience professional and you don't mean to be offensive on anyone (you are defending them), but I'm also an experienced IT professional, and I deeply dislike the lack of professionalism shown by this and other types of abuses of IT people on users (often taking advantage of their technical ignorance).
